Frankville, Canada
18 Leacock Rd
N/A
+1 8885752734
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Excellent service. 100percent knowledge of wood stoves. Our 13 year pellet stove is like brand new after the guys cleaned and checked everything. I would recommend everyone have these guys check out your pellet stove. We were extremely impressed. Job well done!
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What a pleasant surprise! I bought my Harman stove last year from Ferguson's and have been very happy with all the service received from this company, however, today I am VERY happy. If you ever thought customer service was dead, think again. About a week or so ago we had a power serge/blip (loud bang heard) and my pellet stove would not even turn on, I contacted Justin to inquire about a possible blown fuse. After trying to look at the fuse myself I knew I had to get him to come out but had not had a chance to call. This morning he was in the area and to my surprise he called me to follow up; within 10 minutes he was here to change out my unit (power) board. I am beyond pleased that he remembered my issue and was considerate enough to follow up with me while he was so close. Amazing service!!
Wonderful people to deal with! Professional, friendly and responsive to questions or issues. If you are shopping for a pellet stove, we highly recommend them!
All I have to say is there service is more then 5 stars. I had a small issue which I thought it was. The machine stop working and there was smoke. I text then at 7:30am and I actually got a call. We thought it was nothing but they were coming over to make sure it's all good. Well just say the angels were with us. If they didnt come over I truly believe the house was to burn down. The power bar started to burn up and that a big spark started. To me coming from sales I have to say they care about there business and they care that there customers are important that they are always happy. In today's world it's hard to find that as customer look for the cheapest price then they complain why there service sucks...I know I paid abit more but once a month fully clean not everyday on the cheaper onces. The service is the best and I could have a 100 questions which i did and they answered all 100 questions. That is service.
From start to finish our expectations were exceeded. Not a single thing that we felt could of or should of been done differently. Very impressed.
We buy our wood pellets here and delivered at a great price
Worst pellets I’ve ever used had to empty my stove twice a day alot of dust in every bag they clogged my auger twice this year my son and i bought a skid each he’s having the some problem wont use again
Amazing service from Ferguson's on a new installation. From start to finish they were absolutely incredible to deal with. We couldn't be happier with our stove from them. Will be using them for service and pellet deliveries as well. Thanks guys!
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