Richmond, Canada
7899 Templeton Station Rd Unit 11 / 12
$
+16043032493
N/A
I bought a hybrid watch from this store in 2019 and it was my absolute favourite watch in the world. I was devastated when it started to not work properly. I contacted Fossil customer service and sent it in to get fixed. Unfortunately, my beloved watch ended up getting even more damaged and it did not work at all anymore. I was very upset and wanted to see if it was possible to exchange the watch. Thankfully, I went back to this store and spoke with Tony. He was so apologetic about what happened with my watch and very understanding. He immediately offered an exchange and found one that was the most recent model of the watch I had. Tony really went out of his way to demonstrate top customer service. I am so happy I came into the store when he was working. He made my entire week with his awesome customer service and helping me exchange my watch. I would definitely recommend this store to my friends, and I already have started to do so!
like
The Fossil had bar none the best deal on my wifes's hand bag of the whole mall . I want to add Sean was the hardest working salesman that I have seen in years and would be glad to hire him . There is so much good that I could say that I just don't have the time but Fossil is blessed to have him . We will always shop there first for womens purses .
Very good outlet with very nice discounts throughout the year. Friendly staff. Good variety in womens bags section . One of my favorite to shop
Recently visited Fossil for the first time in awhile and I was impressed with the exemplary customer service I received. I was helped by an associate named Sean who was very friendly and patient! He explained the features of every watch my cousin and I inquired about and was very amicable. We both got the watches we wanted, thanks to Sean. Keep up the good work Sean and thank you so much Fossil!
Amazing
I recently dealt with this store to obtain replacement accessories for my men's watch. The customer service provided was exceptional and highly recommend other customers to attend this store for your Fossil needs. Kudos to Nancy, Manager and her Team 5976!
I've been to this Fossil location numerous times and always received the same great service. Today, I went in to buy some christmas presents and this gentleman and woman helped my experience go super easy and smoothly. They let my pup in no complaints despite the fact that they were both allergic to dogs (which I found out when I was done shopping). Super happy my pup is hypoallergenic and didn't cause them any discomfort but still love this Fossil location the most for the consistent custom service they've provided my family and I. The team in this location is amazing. Worth the drive from Surrey.
Tony, if I could give you 10 Stars, I would, cause you should be the Spokesperson for Fossil. Every store should have a Tony in their store. You even apologized for the mistake made by the Guildford store. I would come to you every time we shop at Fossil cause you are this GOOD!!! Your store should be proud to have you there. All the best to you!!
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