Stoney Creek, Canada
970 S Service Rd
N/A
+1 8006168878
Wheelchair-accessible car park
This negative review is based on the P.A.T. system that this location has in place. This system is just stupid. If I wanted to talk directly to a teller than I would do it the old fashioned way. Upon entering this location, one of the guys who worked here tried explaining this machine to me and said it's way better and faster than the A.T.M. machine. This was not my experience and I can't imagine how difficult it would be for an elderly person to use. First I had to wait at least 2 minutes for a teller to appear on the screen and when she finally came on, I couldn't hear anything she was saying even after trying to adjust the volume on the screen. She than wanted my identification which I didn't bring in with me. All I came in with was my First Ontario debit card and all I wanted to do was withdrawal money from my account. End result: I ended up leaving with nothing having to go to another location. This system is very inconvenient and very much a hassle and not to mention not very personal as anyone standing in line can hear your business. With an A.T.M. machine, I could have been in and out in the amount of time it took for the teller to appear on screen. Stop trying to change what already works. If it's not broken than don't try and fix it.
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One of the best ideas ever is PAT. Love that I can go & get things done without having to wait in line at the teller & after hours.
Tried to get on line for three(3) days call for help NO HELP AT ALL just a lot of questions that leads to nowhere, still not able to get to login.
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