Vancouver, Canada
8430 Fraser St
$
+16048762658
N/A
This branch is under new management as of January 2021. Definitely seen large improvements already. This is a B2B company, on account sales only.
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This place is pathetic. They carry very little stock, so you have to order fasteners and wait – one, two, three weeks to get them. That is if they don’t lose the order (happened to me twice) and have to start all over again. They always promise to call when my order comes in, but I may have been called twice over the last eight orders. Usually, I end up having to call them or email them weeks later to see if my order has arrived – if they even bother to reply. Lately I call and they don’t even answer the phone – like it’s 9:30 AM on a weekday and they haven’t opened yet? Try Pacific Fasteners, Ammo Tools or K2 Fasteners - they have lots of items in stock and answer the phone.
Call Dan to make sure they had what I wanted. They said that it was in stock and come on down. Showed up and the guy who was at the desk said no they’ve never carried that in their store. Huge waste of time. Most other times I call they don’t have what I’m looking for. I am not going to call anymore.
Called the place for a couple of parts and the guy said sure come on in and we'll take care of you. I actually asked if they retail and he said yes. Went in a week later, all the lights were off in the place and there was a guy sitting in the dark in a corner staring into a tiny fish bowl. ?!?! Seriously, go check it out if you don't believe me, LOL! He said that we only do wholesale. Thanks for nothing. Go to Pacific fasteners. They're really great there. Only charged me 1.00 for a bunch of parts! I gave them 2.00.
Waiting for an order placed in December 2019. I had to personally go and pick up my order over a month later due to getting the runaround. Turns out two pieces were wrong so I am now waiting two more weeks if not more, for someone to pick them up and to hopefully get the right parts. They also invoiced me in December before we even received anything. I never had any problems when the previous GM was working there.
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