Etobicoke, Canada
25 The West Mall
N/A
+1 4166954414
In-store shopping
Customer service is absolutely top notch Jordan went above and beyond to help me pick a beautiful watch and Necklace. Even on Christmas day he emailed me if that's not amazing customer service then I don't know what is . Thank you so much Jordan keep up the great service. Stay safe
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Scott is an absolute prime example of the worst customer service and terrible human attitude. He expects his customers to drop tens of thousands of dollars in return of his horrendous attitude. An absolute disgusting attitude, unprofessional and ignorant conduct of Scott, the store manager, encouraged me to leave this review. I asked to show me my options for wedding rings around 10k and Mr. Lost opps I meant scott, says he has no idea. So apparently, it's too much trouble for Scott to pull out rings and see the price tag, which he gets paid to do so. What an unfortunate hire for this store! You as a customer, are expected to come to the store, spend thousands of dollars, without him physically moving is body parts in order to put some effort to make for a pleasant customer experience. You have been warned! Stay away from Scott if you like your ring buying experience to be pleasant.
Just purchased a new watch for my wife. The sales people were kind, courteous and have great product knowledge. Some places make you feel like a second class citizen if your are dressed down...not here... Respect. Thank you so much, hoping for a great holiday season for your staff!
I went in for warranty repair and the customer service was excellent. The staff went above and beyond to make sure I got the best outcome and kept me updated throughout the entire process. Definitely one of the very best for customer service in the GTA.
I had an amazing experience with EJ. Jennifer and all the staff were extremely accommodating. I live abroad and I wanted a custom piece made and provided some photographs to help the jeweller. We coordinated everything via email and they made a custom bridal set exactly as I had envisioned. It is the perfect set, and my fiancee loves them! I cannot thank them enough for all their efforts and engaging in our unconventional purchase process. I would absolutely recommend EJ to anyone looking to have a custom set designed.
Absolutely disgusting service. Just because I look young doesn’t mean im not going to buy anything . The gentleman working there was very rude and showing attitude towards me because the RING DID NOT FIT MY FINGER. Never going there ever again.
The young asian lady working there was absolutely disgusting. Just because I look young, does not mean I cannot afford a watch.
The old salesman at the cash was very rude. he showed no interest in serving me and later got frustrated because they didn't have the size for the item we were looking for.
Deli
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