Etobicoke, Canada
800 Kipling Ave
N/A
+1 8887447123
"Attempted" delivery. Yet they didn't ring the door bell or call my phone. Ridiculous. I called and waited 30 mins to talk to someone and asked for a re-attempt because I am pregnant and need the item asap, and would feel safer to not go into the hub (since I was home at the "attempted" delivery). The supervisor denied it, I guess high risk pregnant people in a pandemic is totally fine with this company.
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They “attempted” delivery two days in a row, both of which I have been home all day. Driver doesn’t even bother to try to deliver your package both times they just reschedule the delivery. If I had a chance to pick the courier for my shipment purolator would be on the bottom of the list.
I had shipped a custom table, made a wooden frame to protect it, wrapped it in moving blankets and covered it with corrugated cardboard. The custom table is built with solid walnut and maple. I paid for insurance coverage for 1500 . My customer got the table but with the legs damaged. This is all during covid and I got the run around for 3 weeks before the "right person" took my case to even look at it. This is because they dont get too many claims over 500, is what I was told by one of the ladies at the claims department. "Sir we usually get back in 24 hours but due to COVID we are just catching up to your file, this is the first time I'm seeing it so please be patient" What a nightmare. From the very start they kept passing the blame to the previous person who took the call. The first person messed up the documentation in the system. Off course after sending pictures and explanation and everything else they wanted, they mentioned we hadn't packed the table properly. As a custom furniture maker and designer, this was packaged solid, except for if the package was thrown around. Poor customer service, poor handling of merchandise and putting the blame on the customer is pretty much norm. If you want to save some money DO NOT buy insurance from them as you'll NEVER get any money as they will NEVER take responsibility of their mishandling. Customer is always wrong and guilty until proven innocent seems to be the modus operandi.
Always a line up, but never unreasonable. The staff here work quick and everyone was following the social distancing rules they've implemented. They should clarify for those just dropping off a package vs picking up where to wait, but the entrance is quite small so people should just talk to one another to figure it out - be masks and social distancing kind of make it feel like we shouldn't be talking to one another though. Either way, staff is always friendly and helpful. 5 stars
I live in Toronto and the location where I have to pick up the package is all the way in Etobicoke. They only try and drop off my package once and I have to pick it up. No call, no another attempt. What is the point of delivery then? They don't care. Very poor service!!!!!! Never again.
When it came to customer service, Purolator was excellent. The curbside pickup service worked flawlessly and it took no time at all to get my package. What was a bit more difficult was finding the exact location. I came from the north of the location since I figure it would be easier to make a right turn into the location instead of coming up from the south and having to make a left. The signage for 800 Kipling was clear and I turned in okay but the signage for the Purolator location wasn't clear enough. I finally spotted a small sign on the security building which said "Purlolator at south end" but it was small and not at all easy to spot. After seeing the sign, I headed south through the parking lot and found it no problem. On the way out, I headed south and the signage for Purolator is much better and clearer from that direction so the ease of finding the location is highly dependent on which direction (north or south) that you come from.
I dont know how to describe this. I will just add photos. I have contacted everyone I can at Purolator but still no answers. I just keep getting the generic we are looking into it. Apparently google will not let me post photos of my mile long tracking slip.
Total incompetence. Paid for express shipping, the parcel was placed on the wrong truck so it didn't arrive on the expected delivery day. Contacted live chat, they couldn't do anything except tell me that it will arrive the next day. It was still early in the day, if they really wanted to honour express shipping and do something for a customer they could have done something to have the parcel delivered on the same day.
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