Etobicoke, Canada
630 The East Mall
N/A
+1 8002681711
Wheelchair-accessible entrance
Amazing Baka Mobile If you need a cell phone and accessories, this is the place to shop. Met the manager Daniel, years ago and he was great. Today I received the best customer service from one of their reps, Frank. He was so pleasant and knowledgable. Made everything so easy . Within an hour, my husband and I both had our new phones and cases ordered. Appreciate the free delivery too. Take care, With appreciation, Rosemarie Taylor
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False Advertisement by BAKA Mobile on their website!! I ordered a new phone from Baka and received it yesterday and it was very upsetting to see that the product advertised on their website as part of the package (Samsung Type C Stereo Headset) was missing from the box. I called them today morning and reported the missing item to which the assistant manager told me that it’s the manufacturing’s fault and not theirs and that there is nothing he could do except for me to return the item. I advised him that I love the phone and will keep it but the advertisement on the website is FALSE and I feel cheated that you promised me something and did not delivery it and now you are blaming the manufacture. He then told me that there is nothing I can do any further as I have already signed the Terms and Conditions. The assistant manager then offered me a refund of 20 and when I did not accept it he disrespectfully said “What do you want me to do give you the phone for free.” I then asked to escalate this further and the Manager came on the phone and repeated the same dialogue again and said rudely “Return the phone or take 20 refund or if you decide to go legal just know that you have signed the terms and conditions. This was my WORST interaction with Baka Mobile and they should own their mistake instead of threatening their customers about terms and conditions and offering them alms of 20.
Have been with Baka for over 10 years and have nothing but kind words for our cooperation. Their customer service, online and in-person, has always been efficient and professional. Will keep returning. Kudos to you, Baka!
Dealing with Baka has been amazing. All the reps we spoke to were kind and courteous. Our process to switch was a little more complicated because of a corporate account migration but they explained the process and made sure we knew exactly what to do and what was happening. When I ported my number, they called to make sure I'd receive the text to avoid me being inconvenienced if I missed it. I can't recommend the experience enough. We used the online chat and had to call in multiple times to check on each step of the process (for two numbers) and it was stress-free each and every time with little to no wait. Definitely wish I had done this sooner!
While purchasing a replacement Iphone, I used the live chat feature and the representative Nichole was extremely patient and helpful. The online experience was seamless and extremely user friendly.
Deli
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