Etobicoke, Canada
222 Islington Ave
N/A
+1 4162010707
Brought my two shirts to get them nice and clean he gave receipt thats says its gonna be ready on 24th 2020 at 4:30 pm , I came to pick it up but they were closed. Very disappointed very upset very mad. One star for you guys will never come back
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I've been using Alfred at least once a week for over a year and they have always been excellent. Ran into an issue where all the lockers at our condo were full. I email asking what to do, within minutes I got a call and an email, they wanted to make sure my dry cleaning got done, they said they were on the way to come and pickup and to leave it at the front desk. It wasn't just a form email or a try again later, but a real solution. I really appreciate the extra effort, it makes me so happy to see service is still alive and well.
I sent my husband's 2 year old Marc New York coat to Alfred. It had been dry cleaned twice before without incident, but that cleaner is closed due to COVID. The coat came back from Alfred with most of the heavy black coating missing from all of the 14 grommets/snaps on the coat. It was fine when it was sent to Alfred. Now - a coat I bought only 2 yrs ago for aprox. 400 US is a mess. Actually, the owner says she wants to send it somewhere and have all the 14 grommets/snaps replaced so the coat is not \trash.\ Nevermind there are no alteration stores open during the COVID lock down. It would never be the name coat after someone removed/replaced most of the extensive hardware on the coat. Not to mention: why did they send it back to me this way with no comment? Use at your own risk.
Alfred has been one of the best services I have ever used. As reinforced by their lovely email to check in on all of their new clients. I have been raving about it (on multiple occasions) to all my friends and anyone who will listen. I cannot say enough good things about my experience. Thanks so much for your great service!
I figured that for the convenience of being able to drop off and pick up my dry cleaning right in the laundry room of our building, that we would pay a premium. But it wasn't so! We found Alfred to actually be more affordable than the dry cleaner we used down the road previously. The order was picked up very promptly, and it was really easy to contact customer service, they responded quickly even on the weekend and after hours! I'd highly recommend it.
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