Essex, Canada
5 Talbot St S
N/A
+15197765246
The pharmacy gave me a prescription with someone else's paperwork in it. I happened to know the person and now know what type of medical issues they're having. This is EXTREMELY unprofessional. Personal information should be handled better then this. When I called to say i hoped my paperwork hasn't gone to another person they said \oops sometimes we print things together and they get scrambled at the printer.\... what a joke. I will never have another prescription filled here.
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Awesome drug store! Shoppers Drug Mart is the go to place when all the other stores are closed or for a quick in and out when you are in a rush. Parking is ample and for an even easier convenience, there is street parking on the side which avoids the busy parking lot. Shoppers carries all brands, baby items and toys, has a grocery, pop and chip section, along with a post office and photo center. A very nice store!
Not sure what happened over the past 3 or 4 years but this store is lacking in employees and merchandise. You can never find anyone working in the aisles or at the main cash, if you do find someone they are usually to busy to help
I had to get diabetic supplies for my brother that doesn't have any medical coverage and Waqas (pharmacist) gave me some good advice and helped me save money. Thank you.
I gave 4 stars because the staff are usually very helpful, but my experience yesterday made me angry. I was in to do some shopping before work. Was paying cash, and as usual there was no sign of a cashier to assist. As I stood at #2 check out, with 2 people behind me, an employee arrived. Instead of coming to cash register, she stood at self check out and insisted that we use that. Lady behind me, who was paying debit, said she wanted to have personal attention instead of a machine. The reply from the employee was \I'm a person and a cashier\ and the customer was told to be nice. That comment was not required as customer was quite polite. I spoke up and said I'm paying cash. I was informed that I was at wrong check out and was told to move. Not too politely either. This employee could have said to us that she understands that not everyone likes those machines, but she is glad to help. That's customer service. I work in retail so I know what I'm talking about. I know that self check outs are the way to go these days, but Essex has a big senior population and most seniors don't like to use them. Your employees should understand this and adapt to whatever situation arises.
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