Mississauga, Canada
3715 Laird Rd #14
N/A
+1 9056081188
My husband and I purchased a machine in June, we are having a blast learning how to use it! Terry has helped us with the few user errors we have had. He responds right away and sent a new part free of charge that arrived the very next day!! Great guy to deal with!!!!
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Our small studio has several Epilog laser cutters, and we're thrilled with the service and customer care we've experienced from Terry and the whole team there. Terry supported us as we grew from a small studio renting time on others' laser cutters, to an international operation with a fleet of our own. The machines are great, but the reason we keep coming back to Epilog is for the support and guidance, and flexibility from the team. We've found the machines themselves to be easy to maintain, and we've rarely experienced breakdowns. When a part does need replacing, the cutters are built in such a way that parts are easily swapped without the need for a technician. When we have needed a visit, we've received support promptly. Thanks to the entire team there. Highly recommended.
Epilog machines are great but the Canadian service is bad. I have been trying to fix my laser with no help from them. After waiting more than six weeks the technician finally arrived to fix my machine it had a small problem and after he left my machine was not working at all. When I called to ask him to come back as my machine was not working l and I have orders to complete, he informs me that I need to pay a thousand dollars for the work and the parts he changed based on his recommendations. I am sorry to say this as I have been happy and loyal customer using Epilog machines since 2002. Now I need a new machine but it most defiantly is not going to be Epilog. If you are in Canada and consider buying an Epiolg Machines DO NOT make the same mistake as I did. Only few centers to repair your machine cross Canada. This technician is the only doctor for eastern part of the country. Hope your machine does not break down or you are at the mercy of one technician. When Canadian Engravers had the Epilog representation they were great I wish they go back to them.
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