St Thomas, Canada
261 Edward St
N/A
+1 5196331861
Our very aged Kinetico water softener started to underperform, and we were directed to Elgin as they were the nearest service rep to us. I cannot say enough complimentary things about this company, and in particular Stan Hyde, the technician specialist who ended up servicing our equipment. He was so very patient with my many questions about diagnosing our problem, and he offered excellent advice about repairing our equipment. As it was easier for us to take our unit to them (they are about 125 km away), Stan was most helpful at explaining how to take it apart. He easily spent more than an hour on the phone during our 2 calls. Despite being very busy as it was their first week of being able to go into people's homes (covid), Stan repaired our unit the day after we dropped it off. The bill was well less than Stan's original \worst case scenario\ estimate, yet for all intent and purposes our equipment is entirely renewed and should last for another 15 years or more. Like its removal, reinstalling the softener myself was simple and we were immediately enjoying the benefits of soft water. The treatment we received from Stan was outstanding. We had no prior interaction with Elgin, and everything about this was topnotch. Stan's explanation of our options, his installation tips based on his 20 years of experience, his next day repair, and his integrity concerning the parts we didn't end up needing which translated to a smaller bill than expected. I wish we had additional reasons to deal with Elgin, because they delivered exceptional quality \Wow!\ service to us.
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Stan was very friendly and knowledgeable and explained what was being done. We are new to living somewhere that needs water treatment so having it explained was super helpful.
Friendly helpful staff.. easy to get to & use
Good friendly service
Excellent Company
Deli
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