Edmonton, Canada
7509 72a St NW
N/A
+17806694194
First of all, Darryl gets 5 Stars. He is amazing, kind, knowledgeable, and available to help. We bought our hot tub used and I can speak highly of the product. However, it is the customer service from the rest of the staff that has rated these two stars, because they are grumpy, brusque, and act as if they are doing you a favour by selling products to you. The slightest question about how things are done is viewed as a threat and a challenge by Don, and lamely defended by the owner (?) at the customer's expense. Despite this, I have stayed loyal to Darryl for a couple of years now, but my last interaction with the other staff members was so unpleasant and abrasive that I feel as if to go back would signify a lack of self respect for subjecting myself to this behaviour yet again. Sadly, I have decided to shop elsewhere in future.
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Amazing staff and amazing products. I have bought my hot tub from them 19-20 years ago. It still runs and looks great. They're alway there to help me trouble shoot and fix the problem myself as I live out of town. Great people and local businesses always need are support!
Just purchased a new cover and lifter from Darrel as well as some new chemicals. He was very knowledgeable and helpful. Had a couple questions today while servicing my tub, gave him a quick call and he was able to help me out over the phone and point me in the right direction!
Honestly Don in service has been the greatest help when it comes to repairs. Very informative and knowledgeable. I appreciate every visit I have to this company and always leave with a positive result. I am one whom lives a ways from town and I take on my own repairs. Every single situation Don has explained things and helped me out through the process. Parts are always a fair price and I feel more than happy to support SunRay Spas. The service alone is a great reason to purchase from SunRay. Thanks for exceptional service in a time where it seems to have disappeared elsewhere.
This is my hot tub from last summer. I bought from you two years ago. I would just like to thank you for your exceptional service!! Ever since I have bought my hot tub you guys have always done your very best to help me. Just this morning I called in on a leak I had and I had someone come this afternoon who was a very outstanding and nice man and he found out the problem and is coming back out to fix it next week for me. I have recommended you guys before and I will continue to do so. Thank you very much!
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