Edmonton, Canada
5055 101 Ave NW #160
N/A
+1 7804658989
Wheelchair-accessible entrance
I honestly wish I could say this was a good experience but unfortunately it was the worst experience. Sabrina and her staff have no clue about the job furthering basic registration and road tests. I came in to pay tickets and register a vehicle on Saturday March 27, which of course the paying tickets was the easy. I paid all 2980 in tickets and their fees 9 per ticket and I had 14. After paying the tickets and it was time to register my vehicle, I was told that my license was/is suspended therefore I was unable to register the vehicle until I paid a reinstatement fee. After doing so apparently there was another blocker on my account saying they can’t register my vehicle until I pay another reinstatement fee that they did not see until after I paid the first reinstatement fee. Both reinstatement fees were 59 each. After I frustratedly paid the second reinstatement fee they then told me that there is still a blocker on my account and they cannot register my vehicle. After I was told to leave because they could not further assist me, I went to Registries r us and obtained my registration and plate with 10-15 mins. The clerk at registries r us noticed the blocker and easily removed it with little to no issues. I then called Sabrina on Monday to inform her that I was able to obtain registration and the license plate, Sabrina proceeded to say that she and her staff were in fact the ones who solved the problem and they did everything right even though I left without the plate or registration. Anyways overall terrible service and do not recommend them. I already put in complaint, hopefully actions will be taken
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Fantastic service. Quick and easy! Thank you!
Went there to do my driver's road test, the booking system and availability was really fantastic, as well the staff at the registry are fantastic. The person who administered my test was also personable and professional, made me feel not so nervous, but was very honest about the harsher parts of taking the test, he was awesome. Only complaint is that the Driver's road test is grossly over priced. 90 per test is a complete money grab, especially when most people fail their first time like I did.
This registry is awesome, my driving test was done here, from my booking to my driving test I must say I had a phenomenal experience. Special shout out to RICKY my examiner, you are a WONDER. I am a very nervous driver but you encouraged me and told me to focus that I can do this, and i did. You Ricky are the best. Please people visit this registry and thank me later. The staff awesome as well, hands down the best registry in Edmonton.
My son has had his beginner's driver's license for almost 2 years now and ever since he has been driving. Because of COVID, he could not book his test earlier. He also took a driver's course and got his certification. When the offices finally opened up for the testing, my son booked immediately at Capilano Registry which is close to us and the area is very familiar to my son. Unfortunately, they failed him 3 times because of parallel parking. With the 3rd and last booking, we asked for the same gentleman (Samson) that tested him twice and it was booked. But when my son was called for the third test, another person tested him instead (Ricky). I don't know why they would change this when we already had a booked time with the same gentleman that has tested him twice. This person (Ricky) took him to the busiest street, in front of a school and asked to parallel park. My son was cautious because there were many kids around - school just finished and the tester (Ricky) blamed him that the car behind him passed him and thus he failed him. Can my son control the car behind him if he wants to pass him? He also lied to me and said that he was too far off the curve. Over the course of these testing (which is less than a week), we took my son driving around this area and literally did over 150 parallel parking without any issue. After this horrible experience at CAPILANO REGISTRY, we decided to take him to another registry and he passed without any mistakes at all and it is an area that we are not even familiar with. We had so much confidence that our son would have no problem passing the first time as he had so much experience driving already. CAPILANO REGISTRY & these testers did such an injustice to our son (making him doubt his skills). WE DO NOT RECOMMEND COMING TO CAPILANO REGISTRY AT ALL. If we could give this place no star at all we would.
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