Edmonton, Canada
14820 Yellowhead Trail NW
N/A
+17804527140
Amazing place. Very friendly and knowledgeable about garage doors. Fairly priced. Very easy to get to of yellowhead and 149 st. Wil definitely be going
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First and foremost, it is 100% my fault that I missed the final payment for an invoice, and they were legally correct to not provide me notice. Also, this may never apply to you and I never thought it would apply to me but here we are. Information is redacted in the photos due to location and I do not feel the collector should be listed. It is also fair I leave my company name If I am calling out another’s and it will give them verification that they have indeed done work for this reviewer. In 2018 Barcol installed the garage doors at a house I built. In 2019, one year later, I had them install a garage door on a detached garage at a different property. I have pointed out I am a small contractor and most importantly not avoiding them as I am a repeat customer, and both invoices were billed to the same company name. However, in Dec 2020 I get a phone call from a creditor Barcol hired to collect for the 2018 outstanding invoice. It is also important to note that I have not changed my phone number if the number they supplied to the collector was the number that contacted me at. Anyways, I am embarrassed, irate at this point that there is now a possible strike on my credit history. A simple “we have an outstanding balance from the first job, can we add it to the deposit of this 2nd job?” That’s it, problem solved. Or “We are going through our outstanding invoices, can you check your bank records in 2018 around the time of that job, it is showing we did not process the final half of the job”. A simple phone call would have solved all of this but they would rather prove they have zero regard for their client's well being but rather just their money. In the beginning when companies want your money the service is always stellar. I was impressed enough to buy a second time but the collections was a shady move to a “valued client”.
Need parts for your garage door or shop door these are the guys to go to. Very knowledgeable and helpful. Prices are reasonable also.
Disappointed with the replacement of a garage door cable that was smaller than the original with Barcol. Instead of 15 years the cable broke within a year? Now we had to pay for another repair and cable. (from a different company of course) When I noticed the smaller diameter cable being installed originally, I asked the tech why she was installing a smaller cable, her response was \that's all I have with me\. We paid for another repair within a year for the exact same issue. Bypass this type of service.
I've been to parts and accessories here on numerous occasions. The staff's knowledge and ability to find solutions is second to none. They are always able to save me time and money by asking the right questions and providing great advice.
Deli
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