Edmonton, Canada
11224 142 St NW
N/A
+1 7804447847
I didn’t have much expectations for my carpet cleaning since the carpet is 13 years old and it has never been cleaned. I had a few marks on the carpet so I figured i would call Alberta carpet cleaning since I’ve used their furnace cleaning division several times and always had a good experience. To say I am happy would be an understatement. My carpets literally look new. He brought them back to life. I was considering replacing them in the next couple years but I honestly see no need to now. They look that good. The tech was on time, professional, answered my questions and did an incredible job. Thank you Alberta carpet cleaning!
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The upstair carpet was okay except for the sides but the basement stairs carpet was not properly done at all. When I asked the technician, he said he can't remove ''shadow''. We use the upstair stairs more and it was done but the basement stairs were still mostly left dark. On the picture, you can clearly see where my hand shadow is as I was taking the picture those areas are not well cleaned. I have used this service before in 2018 and I was really satisfied that time but this time I am not satisfied at all. There is a reason why I called for steam vacuum service to get rid of the hard dust. On the picture, you can clearly see the difference. Middle area is more clean than the surrounding. The technician told me that I might have to change the carpet because it is old. We had our carpet changed in 2014. I will call another cleaning service before I make the decision to change the basement carpet. The technician also mentioned about how we step on carpet will change the texture overtime which I understand but how come my upstair carpet didn't had this issue despite that upstair is used more often. It doesn't matter my upstair carpet is different than the basement. They should know how to clean all types of carpets. My concern is that if he can do the upstair carpet properly just because people see it more often why not the basement. Is it because people don't use basement as often so it's okay to not do the job right. What if I rent the basement. I am extremely disappointed. I have used other carpet cleaning services and I know the difference. It is not my first time. With steam vacuum cleaning the dark areas should have been gone. I will call other cleaning company and have someone who actually know how to do the job right without leaving mistakes. I wish I could have the same technician from Alberta Carpet Cleaning who came to my house in 2018. That technician left my carpet spotless. I am extremely disappointed of the last technician's job.
My entire experience with Alberta Carpet Cleaning was exceptional, from booking to revising my needs to payment. The technician was pleasant, courteous and caring. I am very pleased with how great the carpets looked after the cleaning. Thank-you, Alberta Carpet Cleaning.
It was my first time to call a Carpet Cleaner. It took very long (3h although he said it takes 45m), the guy was super talkative but very polite and kind. He threw hoses a lot on the floor and I was in shock of if it damages the walls. The good thing about him was knowing details of germs and how we carpets gets clean. I am very positive to what he does and do recommend the company to everyone.
Got the recommendation to go with Alberta Carpet Cleaning from my realtor. Very easy to get in touch with someone online and phone to get a quote. They even made some suggestions with my carpet cleaning needs based on my rooms, hallway and stairs to offer a better cleaning package that saved me money immediately compared to the initial quote! They were flexible and easy to book me in within a few days. Where I got the pleasure to work with Scott D. Awesome friendly guy who was extremely professional and explained the progress while doing the walk through in the house and areas before getting to work. After the cleaning, carpets looked completely different and new. Shocking how much dirt and grime over ten years was gone while having a dog in the house too. He was even nice enough to clean a small area rug in my laundry which was above and beyond my expectations. Will definitely use them again in the future as the quality, price and value are there.
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