Ottawa, Canada
38 Auriga Dr Suite 200
N/A
+16137060889
My experience with Ecoline Windows was great. Jean, the Ecoline representative was punctual, knowledgeable and efficient. He also wore a mask and maintained social distance. I got my free quote and immediately booked my window installation appointment. 5 STARS!
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This company answered our need. From the moment I called them, they were very polite. Good service. Quality product. Got a great package deal for all my windows and she even recommended a great installer. Michael was very knowledgeable and friendly. I highly recommend Ecoline Windows!
We're repeat customers: In 2020, we purchased a living-room window from Ecoline Ottawa to replace our ancient and leaky original. The new one works brilliantly. We have just confirmed our order for a new kitchen window, to be installed later this summer. Jean, the project manager, has handled our order entirely online. She has been professional, prompt, and personable. Her requests for sizing information and our preferences, as well as her instructions, have been clear and complete, and the quoted price is well within our budget. From our experience to date, I have no hesitation in recommending Ecoline Ottawa.
Jean Martins the project manager came over to do an estimate for us. He was very thrall and very professional. He had all the quotes and variations to us in couple of days and was able to answer all our questions. He even mentioned a few things we didn’t consider and saved us from making functional mistakes with our windows. Lastly anywhere we could save money he made sure to let us know, without compromising quality or looks. I hope the rest of the team is as good.
We have had a really hard time scheduling our install. It’s been rescheduled about 5 times - because the door wasn’t ready, initially and then because the transom glass broke - this resulted in two rescheduled appointments as it’s now taken 3 weeks. Our 5h or 6th try is still not set. Sometimes we were not told until Friday that a weekend appointment was cancelled. I imagine that if I cancelled like this, they would charge me. Not impressed.
Sales Rep Jean Martins has been great. He’s been in touch with me several times through the ordering and measuring steps, answering all my questions and going above and beyond. I’m looking forward to the installation!
Hugo was knowledgeable, and explained everything in detail. He answered all questions and took his time with us to make sure we were satisfied with what to expect from Ecoline. Now we wait for installation and see how that process goes. So far so good. We also priced various other companies and Ecoline had the best price as well. 25 year warranty too!
We needed a custom window for the basement in a 110 year old house. And, of course, we needed it in the middle of a pandemic, with winter coming fast. Ecoline did a great job, hardly any mess, and were fast and professional. Given how much the pandemic set everything back, I was prepared for them not even to show up, so I was doubly impressed when they arrived on time and took less than an hour to get everything done. I will definitely be a return customer when I need window work.
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