East York, Canada
36 Northline Rd #10
N/A
+14167515874
Good product at great prices. The kn95 masks are good quality.
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I made a large purchase through Avida Healthwear recently and am extremely dissatisfied with their customer service and outdated policies. I ordered several scrubs, surgical caps and shoes in various colours, fits and sizes because I didn't know which ones I would like- I needed to make an exchange, but also wanted to return some items that I wasn't happy with. The customer service representative told me they don't do any returns/refunds at all (even if products are in original packaging). Had i known this I would not have made the purchase that I did, I'm stuck with tops and pants that I don't like! I had previously been happy with their embroidery and had recommended their lab coats to coworkers, however after this experience I can longer recommend their products. In fact, I strongly recommended reconsidering and purchasing with a company that has a more customer friendly return/refund policy. I won't be purchasing from this company again. Update: the manager of the company did contact me to resolve my issues and offered a full refund for the items that I was unsatisfied with. I did have to pay the return shipping, however I appreciate their efforts at resolving my concerns.
I am Canadian and used to purchasing from US companies and picking up in the states as I live on the border. Not being able to due to covid I ordered from this Canadian company.....now I know why I unapologetically cross border shop. It has been a month, not even shipped, I called today and one item backordered yet it was listed as available and took my money. She said it will be available in sept ( it is January) Would I like to wait? Absolutely not....then it is available in 4 weeks. We will see........never again......
Best customer service! I got a notice my order was delivered but I didn't get it so I emailed Avida to see what my next steps should be. Doris called me back the very next morning to offer assistance. Turns out my neighbour had my package but Doris said to call back if I had any issues and she would send out a new order right away! It was lovely having that personal touch. I will order again.
Great selection and fantastic prices from this friendly family-owned manufacturer. Apart from their own brand, Avida also sells healthwear and workwear from Cherokee, Dickies, HeartSoul, Elle Medical Apparel, Mobb and Green Town. If you've ordered from them before, they've moved! They're still on Northline, but they're now just west of Bermondsey instead of at their original location nearer O'Connor.
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