Duncan, Canada
2753 Charlotte Rd
N/A
+1 2504747867
When I first engaged this company to pump my septic tank, they put me in the customer queue and took my credit card details to \hold the reservation.\ I had the services completed, and I asked the man who pumped my tank how much it would cost. He said that was something the office would answer. I figured I'd wait for an invoice for a few days and then call, but my card was just charged for more than I anticipated. When I called, the accountant said she warned me she would charge me when I gave her my CC information. I did not pre-authorize any amount for charge, and I feel deceived and robbed of the decision on how to pay. The best I got was a \sorry.\ This company sorely lacks professionalism. I wish I had read the Google reviews before I engaged their services.
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My family and I had a horrible experience with this company. Communication was extremely poor, they did not prepare properly for dealing with potential trees in the way, and they strung us along telling us it couldn't be done until the summer even though it was becoming urgent (we found out later that it could have been done in winter when we asked). The contractors that arrived gave us all a bad vibe, operated very unsafely (the person in charge was standing on the bucket of the excavator during digging in order to point the way!). The whole thing culminated with the contractors pushing a tree over without approval or the appropriate city permit; our fence was damaged, the tree blocked our driveway, and was partially in the neighbor's yard. When asked to leave, they begged to let us have them repair it themselves rather than go through an insurance claim. After I asked them politely to leave and said I would file a claim, their excavator operator (Chevy Contracting) gave me attitude when I asked him -not- to remove the fallen tree as the city dictated that I must leave it in place for their officer to see it. We are extremely displeased.
Absolutely recommend this company. Great service. Polite. Prompt. Reasonable fees. Will continue to use this company.
Failed to show up, I called them twice, both times they said they would call me back. They never did so a few days later I organised another company.Then the next day they just showed up at my house when I wasn't in and pumped the tank.
Horrible Service. They came to my place for a pump out from my septic tank , I got charged 1300 for the service, instead of regular service of 500. They explained as the ground water keep came back to my septic tank. Well, it make sense to me, but I guess you would know where should stop instead of charging me twice. However, they didn't stop until their truck tank full fill and charge me as much as they can. I called them on the phone asked if their tank can full fill as much as a cost of 10000, are they gonna stop before charge me that much? They answered, \that is not possible\. As a result, the 500 service became almost 1300. I was wondering is the professional service really don't know where to stop?
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