Duncan, Canada
255 Ingram St #217
N/A
+1 2508560510
I requested a consult in my home while I was struggling to find if air quality issues were contributing to health problems with my family (primarily an increase in asthma). The tech was friendly and the visit was brief. He was spent about 20 minutes at my home and said they would run a few tests which at the time seemed like something they do preliminary. Unfortunately for my family, I didn't press on costs as I was under stress at the time and the conversation seemed like it was just some minor things they begin with. But then I received a 900 bill a month later and no conclusive results. It was very disappointing that this was not discussed or approved prior to running tests - so please ask first if you are considering this service. When I pressed the accounting department about the lack of transparency, their reply was \We would only disclose costs in a situation where our client asked for a quote or if they asked for what the charges would be for us to provide a particular service. Did you not inquire about how much it would cost for this \ How is this in the best interest of your customer? I don't write many reviews but I would have never approved such costs. So ask to avoid be blinded sided by a huge bill.....I could have received a full in-depth house inspection for this cost that would have likely been more insightful and value for the money. Instead, I have some random test results that have no meaning.
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The Duncan staff are fast, efficient, friendly and knowledgeable. Have brought in many samples to this location and have never had a bad experience.
After using the Duncan branch I was left feeling warm and fuzzy knowing that the work was done with care, detail, and efficiency. Would 10/10 recommend to anyone.
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