St. Catharines, Canada
365 Vine St
N/A
+1 9053461050
Toilets
Wheelchair-accessible toilet
We called looking for a pediatrician for our new born and we were asked about vaccines right away on the phone if we wanted to do them at 2 and 4 months. I said we would like to know more info. Then the secretary called back saying they don’t accept new patients. The approach was very cold.
like
My son was born August 5th and we needed to get him a Pediatrician since my family doctor doesn’t see newborns which I hadn’t expected. Immediately after my son was born I contacted dr ogunkeyes office to see if they were accepting patients, the receptionist said they were and took down my information and told me I needed a referral for ongoing care (but since I had no doctor to see my newborn she said I had to take him to the walk in clinic and have them send a referral). He went to the walk in clinic August 8th where they referred me to her practice. I called them August 9th and receptionist said “I don’t see anything here, I’ll keep looking and will call you back”. I called the clinic to have them resend the referral but reassured me that it went through the first time. I gave it a few more days and called dr ogunkeyes again ( receptionist took down my info yet another time and said she would call me back). Days go by, no call back. I called clinic again where they resent it again and weeks were continuing to pass with no return call. I continued to call on a weekly basis where the receptionist would just take down my info every time and say she would call me back but NEVER did once and would always just say “ I can’t seem to find it, I’ll look and call you back”. Finally when he was 2 months old and I was desperate for a well baby checkup, I spoke with her a final time where she said “ we aren’t accepting patients anymore” I had told her she took all my info down 5 times since August 5th but never contacted me and at THAT time she was accepting patients. She just said “ oh well not anymore sorry”. I ended up calling the clinic where they referred me elsewhere and the other office contacted me the next day for an appointment. The receptionist is totally unprofessional and unreliable.
First Doctor that called me personally to discuss my concern with my Son . Very nice ,,,
Great Doctor, staff is very competent. Would recommend
Amazing Doctor and person. She truly has a passion for what she does. She takes the time with each of her patients and remembers everything about her patients. I am so happy to have her caring for my kids.
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