Ottawa, Canada
2615 Lancaster Rd Unit 18
N/A
+16137492700
The staff are good people. With Covid going on restrictions are in full effect and it took 8 months to get our order.. but with what's going on in the world it's not this branches fault. We are fine with the delay, living room set is finally here!
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Is this the only DirectBuy store left? All the money people paid and the company just completely closed in all Florida locations. It won't allow zero stars! :(
We’ve been dealing with Direct Buy for over a year and have always been happy with the service and pricing but want to give a shout out to the newest salesman Shawn. He’s been patient and thorough in our dealings with him and a joy to talk with! Keep up the great work team Direct Buy.
We've been members of Direct Buy for a very long time and there's no question that we have greatly benefited over the years. Everyone we've dealt with has always been very helpful but one special mention has to be made with respect to Tanya Willson. She was the first person we met when we first jointed and she's remained focused on achieving excellent customer service and being a very professional and pleasant person to deal with no matter how many questions she gets!
We are Vlad & Alex Several times we took furniture for our customers, a professional and friendly warehouse team worked there. But today we could not get furniture for our client at 2615 Lancaster. There the workers of the warehouse changed who were unprofessional, unfriendly and aggressive. Due to the unprofessionalism of the storekeeper, the furniture was smeared where later he blamed us for this. As a result, the warehouse “Supervisor” and his subordinate shouted at us. In the end, we left the warehouse without picking up the furniture, which was reported to our client.
I have made a three large purchases of binds and window coverings over the past few years and it is always a pleasure dealing with Tanya Wilson. Tanya really knows her products, makes helpful suggestions, and is incredibly patient with me. I believe I could drive anyone nuts and Tanya is always attentive and provides answers to all my inane questions. What a delight it is to deal with Tanya.
Always a pleasure to work with Tanya Wilson at DirectBuy Ottawa. She is very knowledgeable with all the products that come with custom blinds, furniture, finishes, etc. She offers great suggestions that are very practical and add that finishing touch to the product itself. She is quick at responding any questions or inquiries and will go the extra step and contact the vendor if she doesn't already have the answer. Always a great experience!
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