Calgary, Canada
3009 23 St NE
N/A
+1 4035360873
I have never been forced to have a personal shipment brokered before (I normally am able to self-clear, if needed). After many days of back and forth between FedEx and CBSA on this clearance issue, I was beyond frustrated and began looking for a company to broker the shipment that was not FedEx. Dilas' website is straightforward and you can view a breakdown of fees to expect. I emailed about 7 different brokers. Some did not reply, some returned quoting fees of 80-500 for this particular shipment. Dilas was on the lower end of that range, and most of the fee was for a new client account setup. So, the brokerage fee will be quite minimal if using their services again in the future. Besides that, what made me choose Dilas was Dmitri's replies to my emails. Even before I committed to going with Dilas, my questions were answered concisely, timely, all days of the week, and during day and night (not an expectation from me, but it was very appreciated). Once I sent documents over to Dilas, my package cleared customs in under 24 hours. Thank you for making my first brokerage experience painless. I wish I knew about/went with Dilas sooner to save time and major headaches from dealing with FedEx and CBSA for this shipment. I have already recommended Dilas to friends if they have brokerage needs in the future.
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This team is on the ball and knows their business. The service, responsiveness and ease of doing business impressed me - I would use them again in a heartbeat. They helped overcome issues caused by the forwarder by proactively owning their role in the supply chain. Their commitment to me and my success as a customer was exceptional. Very highly recommend. Period.
I highly recommend Dilas Company. Dmitri knows the ropes and so does his team. No email goes unanswered. I'll definitely work with them for my future businesses.
Dealing with Dmitri and his team has been great! New to importing so a lot of questions which they always answer right away and make sure everything goes as smoothly as it can. Highly recommend this company. Thank you
Absolutely superb. My company has been using Dilas for USA-Canada shipping for several years now and I would never go with anyone else. Their operation is extremely smooth, and their automated software will email you immediately as a shipment has been released from customs. I cannot recommend them any more highly.
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