Oshawa, Canada
1335 Simcoe St N
N/A
+1 9054323477
Delivery
Wheelchair-accessible car park
I originally had to choose a supplier off of a list at the sleep clinic and I seen this one (Simcoe in Oshawa) was closest to my house. I googled the reviews and they were very mixed across their locations. I decided to roll the dice and I’m glad I did. This place has amazing, polite, helpful staff. They call periodically to check in on me to ensure I’m getting a good night sleep and am happy with my loaner equipment. Today I went in without setting up an appointment to see if they could help me out. They helped me out big time to get a new mask I required for nights I cannot breathe through just my nose. They took the time to go through my history for the last few weeks and do a proper fitting and leaving with my new mask in hand. Truly made me feel like they had my best interest at heart. Thanks again for your help ladies.
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Dealt primarily with Lisa. Fantastic customer service. Prompt replies to emails and definitely went above and beyond with respect to assisting with submitting the claim through my insurance company and coordinating the benefits along with my physician. Appointment time was maintained as scheduled with minimal waiting. Everything was explained in complete detail. Follow up phone call was made to ensure everything was acceptable. Would highly recommend.
These people are types who will lie to you get out of work and fire people for no reason. Don't give them your money. Go to the CPAP store at King St. and Varcoe in Courtice. Friendlier staff who aren't lazy like they are at the store in Bowmanville.
Vendor has offered to fix any of our concerns. During this time of COVID, I am pleased they reached out.
I have recently switched from a different care provider, and I am very pleased with DHRS. I found them to be very professional and knowledgeable, and was given excellent device maintenance instructions and recommendations for getting the most life out of my CPAP machine.
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