Edmonton, Canada
10339 62 Ave NW
N/A
+17804353611
For maintenance and service go elsewhere. I have been here three times and I have decided to not go back. They won't call back to let me know when the car was going to be ready. They will give you very heavy quotes, besides want to charge you 5x or more, for parts if you don't bring them. Last year they return me the keys and the car was all covered in snow, not even care to at least remove the snow from the windshield, with Covid they unfortunately don't seem to have shuttle anymore. Less services, and you keep paying the same.
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My car had a flat tire on Saturday and the staff were so helpful with information. They gave me a loaner until my car was looked at on Monday morning. I was given options to replace the tire and a timeline. Thanks to reception, Jag and Dave in the service shop.
On services: PROS - staff is friendly and helpful CONS - no driving home service. Not even Uber (like most dealerships). If you decide to wait, 3h for an oil change only. Free coffee, but the man's washroom is Halloween theme: a horror scene
Best place to get approvals if your working or simply retired Kyle's the best sales rep an goes out of ther way
Nope. Nope. Nope. Just stay the hell away. I hear new management is happening so fingers crossed it gets better but i will not be taking chances.
Just purchased our 2nd truck at Derrick Dodge. Good experience all around. Thanks to Nathan for picking us up at our airport hotel. It was a pleasure dealing with Dave Kent in sales. The truck was ready to go when we got there and the team, including Alex in the business office, got the paperwork and required permit done in short order to get us on the road quickly for the drive home to Victoria. Would recommend to anyone wanting a new Ram. -Robin and Sherri- Victoria,B.C.
Ordered a new remote we'll see how it goes. Waiting for a call back. Service has been good in the past hopefully it will continue
I've been dealing with Derrick Dodge for years. The service department goes out of it's way to be sure your satisfied with their service. The manager David is great to deal with. I have an issue with my car sqealing on reverse while the clutch is engaged. The manager David personally drove with me to hear this squeal. I've always continued my maintenance on my car via Derrick and the service provided is excellent. Just a great group of people!
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