Delta, Canada
11955 88 Ave
$$
+1 6045010963
N/A
No-contact deliveryDeliveryTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
CoffeeSmall plates
Horrible customer service. Ordered a single dish takeout at this place on Xmas eve. Called the store and both parties agreed to have the food ready to be picked up at 5 PM. Got there and waited an additional 45 minutes outside, along with about 40 people. Others have been waiting since 4 PM! No apologies. Not a single “hey sorry about the long wait”. Other people that received their food were missing parts of their order. Really unprofessional I understand that it’s Xmas Eve and it’s busier time. But if you can’t meet the demand, then stop accepting orders. Greedy establishment. You can’t treat your customers this way. This was the last time we’re ordering from this place. I’m sure it will be the last for many others. And the worst part was the food was terrible. Super greasy spring rolls. Yeah, no thanks.
like
Food here is good. Items of menu priced cheaper compared to most Filipino restaurants in Surrey/Delta. Great customer service and atmosphere. Kare kare could use a bit more peanut sauce as it was a little lacking in taste. Overall great quality food would recommended to anyone looking to try authentic Filipino food in delta area.
I always dine and grab take outs from this resto yet three things i would like to comment for improvement. 1. Fresh Lumpia, the oversize than what is normal is completely not presentable that it would make you feel not to eat it. the wrapper is too thick and hard and i felt like i was eating pizza, shouldn't it be like crepe? im sure any cuisineir wouldn't like it too. 2. Chopsuey, too many bell peppers and vegetables were overcooked. 3. customer service, because the fresh lumpia was too big so i requested it be cut into three slices but the server refused to do so because accordingly, they are not allowed? what a policy for a customer friendliness.
Ordered for 6pm last christmas eve. I got ther at 6pm and the people told me that i have to wait in line. Ok inunderstand it’s xmas eve. I got inside after 1 hour only to find out that people who are paying inside gets their food right away. Horrible experience indeed! Also. The guy that’s managing the queue was super rude. Making side comments about customers and telling them to shut up.
I’ve been a long time customer of La Meza Grill and have always enjoyed their food and customer service however we ordered take out from them about a month ago and ordered our usual items. When we got home to have dinner we were so disappointed the Nilaga tasted like water... and the Bicol had no flavour and was drenched in oil! I called and explained what happened and even asked if they changed owners /chef or something cause that’s not how their food normally tastes...anyway Kristine was great and apologized and said she talked to management and that we will get a discount next time we ordered. So today we ordered again and I guess Kristine was not there so we had to explain again what happened to the lady working and what was promised...anyway we got a 5% DISCOUNT... ARE YOU SERIOUS.. we spend at least 100 each time we come... and we get 5 OFF... I’m not expecting a huge discount but really...shows how much you value your long time customers.... absolutely disappointed!
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