Delta, Canada
7188 Vantage Way
N/A
+1 6049466177
Bill Bowes from Highliner Trailers came to our rescue when our boat trailer had broken down in Friday Rush Hour traffic in October 2020! First of all, he helped us find a towing company that was able to remove rusted wheel bolts, and jimmy our trailer so we could limp the short distance to the Highliner trailer yard. No small feat since our boat is very heavy, and tall and no towing company could tow us! Secondly, he was able to fix our trailer, that we had admittedly not done proper maintenance upkeep on during the 12 years that we had owned it. We are not from the lower mainland, and he was kind enough to let us keep our boat in the Highliner yard for 4 months (during pandemic restrictions, and snowy interior winter roads). Thirdly, he had our boat towed to and from a boat shop so that our motors could be winterized, so that they were not damaged. Finally, he allowed us to show prospective buyers our boat (which we sold) while it was still in the Highliner yard! The service, attention and honesty that Bill and his crew at Highliner Trailers showed us- complete strangers- was way above and beyond!! I would highly recommend them, and give them a 10 STAR rating!!
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The only place to purchase a trailer from as far as we are concerned. The customer service is the best we have had in a long time. Bill was a pleasure to work with and was very accommodating and creative. He was able to take care of us through every step. We deeply appreciated the fact that he made time, often after hours, to meet our time restrictions. As a small business ourselves, we can only hope to be able to give our clients the same great customer experience. The quality is second to none. Bills industry knowledge and intimate details told us what we needed, we were continually blown away by the thoughtful process. Thank you Highliner Team, we know we can haul this beast around safely.
Just want to share that I've been treated so well by Highliner Trailers, with not only my initial purchase of by far the best quality trailer a guy could find for his heavy boat but also later with any issues I have; I've literally received compliments on the trailer at the launch when dropping in my Searay off of her! Great heavy tri-axle trailer guys! Then when I needed to replace my drop hitch (100% user error, lol I over-cranked her ) Bill with Highliner went far above and beyond and quickly got me set up with the replacement hitch, the same heavy duty one I broke, and for muchhhhh less than I had found it anywhere else for order! Again, thanks guys for everything; I'll never shop for trailer or parts anywhere else, without a doubt. 10/10!
I purchased my highliner trailer in 1997 and have been hailing a 23 ft boat that I work commercially all over the Provence, in places where most people don’t go. I have put close to 250k kilometres on it since then and do the typical maintenance that you do annually and it still is as solid as it was 24 years ago. These trailers are built for BC country and I can say that I would not buy any other trailer! Keep up the good work highliner, wouldn’t be in business with out you. Jamie Tippe Grizzly country marine contracting Revelstoke BC
Great Customer Service / Great Product I have had a Highliner Trailer for 10 years and it has held up great! They make a top quality product! I recently have been in the market for a new trailer and their service has been above and beyond! I cannot voice how impressed I am with Bill and the Highliner staff in answering my questions and providing support. Thanks Guys!
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