Delta, Canada
11950 80 Ave #400
N/A
+16046355000
Not being responsive at any email we sent regarding our problem. When I called for my problem, they are impatient, not polite, pretended to be very busy at 4:45 (they closed at 5PM), complaining about the email we sent without giving us proper instruction ahead. Until we gave them a call, the problem was never solved. When we called them, it was solved within 5 mins, which we had been waiting for more than a week. The only time they are being aggressive is asking for fine, without asking for reason.
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I own an apartment in a building we pay them to manage but they don't do anything. We have had 3 different PM's in two years, no one knows what's going on and for the past 4 month we have no response to any emails. Do not use this company.
I'm in the middle of trying to find a place to rent. I came across having to deal with Gateway Property. I dealt with many other property management companies and none of their customer service wow'ed me with their services other than Gateway Property Management Delta. I called to inquire and a girl name Maggie helped me and eased my worries about the privacy screening not like anyone else, who seem to just tell me that's how it is and not explain the process. Maggie took her time and showed her care for potential clients. Keep it up!
My property in Coquitlam is managed by Tanja Durik and Mercy Mohan out of the Delta office. I cannot say enough FABULOUS things about them. Not only are they very responsive to all my inquiries, they are extremely detailed oriented and super knowledgeable. I would not hesitate to recommend these fabulous ladies that work for Gateway PMC. Five star *****!
Thank you Gateway & Tamara Gajitosfor the prompt delivery of documents... So refreshing to receive them in 24 hours when by law Gateway wasn't required to deliver for 10 business days. Much appreciated!
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