Welland, Canada
325 Thorold Rd
N/A
+1 9057324456
Shelley is wonderful! She took the time to show me different products, and explain the differences between them all! If she didn't have an answer, she was happy to either find one, or recommend an employee that specifically deals with that area/dept. Of the store.
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pleasant front staff, they seem to question their own stock and availability. The day i visited there was 6 staff on the front end but I was told I to \wait for Steve he might be out or on lunch\ Minutes later Steve bolted through the door. Again questioned his stock and availability and he sorted that out just as the staff who already did the same before she called him. Device was to be delivered next day, on third day I called Steve bc device had not arrived yet. Steve was not aware lift was NOT delivered. Steve is perpetually overwhelmed and has \shoot from the hip solutions\ in the heat of the moment. Would be a good idea for the 6 staff discussing personal events to share Steve's work load.
The home health care staffs very rude and take no responsibility for selling a defective walker that could have resulted in a more serious injury than it did. There reaction was hostile rather than helpful, made clear they were in no way going to be fixing or replacing the walker even though damage not humanly possible unless defective in the first place. I'm disgusted how they have been treating my parents that have limited coverage and funds. Be professional, take responsibility, apologize, replace and be thankful that my father only has bruises and not broken bones. I'm sure the company that built the walker would be accountable, but by doing nothing they have no reason to improve the quality of the equipment they're selling and obviously Lewis and Krall on Thorld Rd in Welland doesn't care. Wish me luck in taking this further...After spending over 500 on this walker, my parents were told nothing can be done, buy another one. Maybe some of you can relate with my parents situation, I intend to do everything I can to ensure customer safety and satisfaction.
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