North Vancouver, Canada
225 Lonsdale Ave
N/A
+16049887715
I've been very happy with my purchases from here. I even meet the owner on a visit and good extensive knowledge on just swaddling helped us make our purchase. It's true I could have shopped around for baby products but customer service can make it break a baby shopping experience. I was happy I was provided options and knowledge and allowed to choose what works for our family. This has kept us a loyal customer to crocodile baby for our baby needs. Thank you.
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Store opens at 11am on Sundays. Waited until 11:30am and nobody showed up to open the store. Called the Kits store and they justified the tardiness by explaining that the clerk comes from Burnaby. Shouldn’t an employee plan their commute to meet store hours? Horrible customer service! I arrived before opening and waited for a few minutes in front of the door. I thought maybe they are running a few minutes behind so I’ll go get a juice next door. When I came back I waited until 11:15am and called the Kits store to find out if someone was on their way. They explained that the staff comes from Burnaby and when she misses her bus she comes in late. I was reassured it wouldn’t be long so I waited. An expecting couple joined in waiting for someone to show up. They got tired of waiting and left, so at 11:25am I called again to find our how much longer it would be. The kits store said, let me call her to see where she is. I got a call back saying she was walking up the hill, so I continued to wait for another 10 minutes! After over 45 minutes of waiting outside the store I decided it was enough time. If there had been an accident or cause out of the ordinary I would have been very understanding about it. I think I was extremely patient in waiting and even went out of my way in calling the other stores for information. I would have appreciated transparency and better customer service.
My wife and I shopped for a few items at the store in North Vancouver, including the baby car seat. We were helped by Andrea and she was extremely helpful. She was very knowledgeable, and offered us several options, always mindful of our needs and budget. Like all the other employees, she was very polite, and made sure that we knew everything we needed to know. We were very comfortable and satisfied. Great job!
This store has really great selection and the staff are very knowledgeable. They carry many important everyday items that can help make the days go smoother.
I love this store! The staff are always so welcoming and I'm always pleasantly surprised at how much they know about all of the products that they carry. This is definitely my first choice when shopping for gifts!!
Love this store! I have been shopping here since I was four months pregnant and I am always impressed with their excellent customer service and the knowledge that the staff has of each of their products! I can't recommend this store enough!!
I had my registry here and it was not fun. Their website simply doesn't work properly. When people buy from it, items do not come off, and therefore you get duplicate items, which means a lot of work afterwards returning things. Additionally, the website also fails in that when you register, you are supposed to get 10% of all of the purchases credited back to your account. Great in theory but it doesn't work. 90% of everything that people bought did not get applied to my registry, so I was asked to bring in all my receipts and/or send them an itemized list. Well, not everyone gave me receipts---they figured that was not necessary as they bought from my registry online. Luckily many people left the price tags on so that showed that the items were in fact bought at Crocodile Baby, although some people did rip off some of the price tags because that's just what people do when they give gifts. The experience was not good overall. It was tedious and took up quite literally hours of extra time. What was supposed to be fun and easy turned into a part-time job. The only light at the end of the tunnel was when I has the fortune of speaking with Sarah at the North Van store. She resolved EVERYTHING for me. I wish I had spoken to her sooner. My advice, beware of this baby registry as it simply does not work. All of my friends are in their 20s/30s and are tech savvy. It was not that they "didn't know how to use it". The website doesn't function as it should and the end result is a ton of work for the customer on the back end. Try it and test it for yourself before you send the link to people. Make sure they have resolved this issue before experiencing what I experienced.
There response to mediocre reviews is disgusting. They also email them demanding they take down their review. Want better reviews? Have better customer service. You should be ashamed of yourselves. I never liked them much in the first place, I felt very unwelcome when I entered their store while I was 33 weeks pregnant, but these response to good hearted mother's who leave honest reviews. Disgusting.
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