Mississauga, Canada
6889 Rexwood Rd #3
N/A
+1 9056711991
Excellent customer service and warranty on lamps
like
Products are a good quality, but if looking to replace drivers for any of their products, it's just easier to buy a new fixture from a different vendor. I've had to suggest complete fixture changes for my customers after Cree has refused to offer P&D on the driver alone without the complete fixture part number, despite having all relevant information on their driver; including pictures.
PSA - STICK WITH NOMA. My experience with this place was the exact opposite of the other review on here. I called Cree because I had some bulbs that had failed. I also had the \pleasure\ of speaking with the \specialist\. Just as an FYI you'll spend less time in the ER during flu season then you will on the phone trying to get a 6 bulb replaced under warranty. You're asked less questions on a passport application and Service Canada has better customer service then the gentleman who \specializes\ in light bulbs. If they're going to offer extended warranty on a product they should make the warranty claim process less than 15 minutes. I made the call from work which he let me know was my own fault when I criticized him for how long the process takes. Overall the service was poor. I called back after hanging up on him when he started getting noticeably upset with me. I spoke to his Manager she was well mannered and understanding but I could tell by her tone that my comments were falling on deaf ears. I guess what I'm really trying to say is, it would be easier to remortgage your house, buy a warehouse, blow glass, develop an LED chip, test, manufacture, burn the warehouse down and have your personal belongings replaced under insurance than it is to get a warranty bulb from this place.
I had 3 bulbs burn out with in 2 years. The bulbs were not misused ( enclosed fixtures etc ). I contacted Cree after 1 stopped working 6 months after purchase and they out a replacement within 2 days. I recently has 2 more stop working and I contacted Cree to find out how I can get these replaced because they no longer available at the retail level. A specialist name Ricky got back to me and said that they would be sending out replacement bulbs. I am so happy with Cree customer service and my experiences dealing with them. It's a shame that they aren't more available at a retail level anymore because I was telling everyone I knew to go get these fantastic bulbs. Their quality and performance far surpasses Phillips and other brands on the market. I managed a retail lighting store for 12 years and always sent people to Home Depot for Cree bulbs because I felt they were far superior having been a personal user, than anything I could have sold them. Thank you Cree!
Excellent after sale customer service...
Deli
The best companies in the category 'Deli'