St. Jacobs, Canada
1175 King St N
N/A
+1 5196640225
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
First class all the way. Every single person here has been great to work with and I would gladly recommend them to family & friends. As a homeowner, it is frustrating when so many places only want to work with contractors. When I requested quotes, Jeremy was very responsive, gave the best price, and was the only one to follow up by reaching out. Nobody else seemed interested in having me as a customer. Upon recommendation, I stopped by to double-check colors and see things in person. The greeter at the door was very friendly and the rep. that took my payment was equally so. They have products nicely displayed outside to see things in person; my wife and I left feeling confident in our purchase. They scheduled delivery around my time frame and were very punctual first thing in the morning. I am used to sitting around waiting all day, but Creative upped my expectations as a customer. The delivery driver was awesome, he asked me how I wanted the pallets arranged and fit everything perfectly in my small driveway. I honestly thought this sort of customer service was extinct. I don't know how anyone else in landscape is in business around here. Jeremy and these guys have earned my business for life. Go ahead and get quotes to make yourself feel better, but if you're shopping landscape this is definitely the place to go, hands down.
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I was completely new to landscaping when I first stepped into Creative Landscaping Depot, but the staff were amazing at giving me tons of great advice. My DIY project was rather extensive (seating wall, fire pit, patios, lighting, etc.) so I dropped by the St Jacobs location many times throughout the Spring and Summer to pick our materials and ask questions. Since I was there so often, I think I had a chance to interact with all of the staff at one point or another and they were all incredibly helpful and patient. Blake was my main point of contact and he did an amazing job of sourcing materials, even when they were really difficult to get because of the pandemic and supply-chain challenges. In addition to the staff, the yard in St Jacobs is really well organized with lots of materials on display. The materials that they source are all really high quality -- if they sell it, I'm pretty confident that it will be good! The website is also very useful and laid out really well. All this is to say, I wouldn't buy landscaping materials anywhere else. Thanks Creative!
Fantastic service! Blake, Allen, and Travis were all very courteous and professional with me on the phone, and did their utmost to make sure I had the right paving stones for my project, with all the extras I didn't even consider I might need. Allen checked in with me before delivering the stones so I would know when they were coming, which was amazing! Such a wonderful and hassle-free experience. Definitely going with Creative Landscapes for my next outdoor project!
Great place with nice staff members and very easy to work with. They have a large selection of products that seem to be fairly priced. The only thing is that it's difficult to get someone on the phone so I would suggest reaching out by email. Devon has been great and the easiest person to work but overall all the staff are great.
Enjoyed working with the team at Creative. They helped us to brainstorm possible ideas for our front entry with a retaining wall. We went with guillotined armour stone and random cutback steps. They were all a great help and provided us ideas and tips to get the job done. Excellent products close to home. Thanks again Jordan, Ivonne and the team.
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