Edmonton, Canada
8216 43 St NW
N/A
+15874635878
For years I have been the recipient of many items from Cotton Candy, as a business partner had been using them exclusively. I was always impressed with not only the quality but the unique products. These are the only promotional products I actually have years later in my home. Thank you Shannon for many years of exceptional products!
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This is not a 5 star review; nor a 1 star; but a 357 testimonial as Cotton Candy has promised a refund since October 2018. Yes, today's date is March 14, 2019 and still no refund. While being told many times from several different people within the company "we will get to the bottom of this right-away and get right back to you" & "the cheque is in the mail"... Our business is 780 Kennels, in Edmonton, a small little ma & pa venture that doesn't wake up every morning and figure out how to grow to a multi-province enterprise by hedging our customer's capital against our refusal for accountability; That would be greed. We will change / delete this review if the stolen money is returned. So, if you want to see whether Cotton Candy has any remorse; read between the lines of their reply; hopefully it won't stink of some magical reason why it's our fault they have robbed us. There is no "misunderstanding" they just don't care.
While there are tons of companies out there for promotional products, Shannon at Cotton Candy to work with. Shannon is knowledgeable, creative and responsive. Need items for a tradeshow or event? Looking for client gifts? Want your logo on something that will be used? Need employee service awards? Just want something unique? Shannon will bring you ideas that never occurred to you. Shannon and her team deliver value. Highly recommend!
This is an easy testimonial! Samantha of Cotton Candy tangible marketing solutions is a one-stop shop! Her customer service is outstanding, and the process is beyond easy. You give her a price range, estimated quantity, and general idea of what you want, and she provides numerous innovative product options. Once the orders are finalized, the products are delivered in a very reasonable timeframe. I wouldn’t hesitate to recommend Samantha for anyone or company wanting high quality customized products.
Over the past eighteen months or so, I have had the great pleasure of working with Samantha. Promotional products are everywhere, and there are hundreds of people selling them around every corner. What really sets Samantha apart from everyone else is her ability to comb through the thousands of products available and find the right one for the need at hand. When I wanted to give a gift to clients that could be used and reused, she found just the right insulated bag. When I wanted to give service awards to my employees, she put together a personalized catalogue for each employee to select their own gift, targeted to their hobbies or lifestyle, and within the budget I gave her. If you are looking for personalized service, creative ideas, and quality prod-ucts, you have to speak to Samantha!
The best part about working with Samantha is her creativity in products. I'm always on the look out for interesting, unique products for VETS Group's customers rather than the usual items that people are expecting or aren't interested in. Sam helped me place an order recently for a 5 in 1 Rescue Tool. She answered all of my material and quality questions as well as helped me 'sell' the idea to our internal team by sharing videos and letting me know we could not only brand the tool itself but ALSO the packaging. While we ran into a miscommunication with the customized packaging, Sam came to the rescue suggesting a draw string bag as a solution. The bags also arrived on time, and solved our problem. Creative products, stellar service - I'd recommend working with Sam any day!
This is a testimonial for Samantha Fullerton of Cotton Candy Edmonton. My Company had ordered some promotional materials from Samantha, however our order had some hiccups. I find it is quite easy to provide amazing customer service when there are no problems. It speaks volumes about a company when they provide that same service when an issue arises. Our product had been shipped late by the vendor and arrived with some errors. Samantha addressed our concerns immediately, offering to make the situation right in a number of ways. This service was so far above our expectation that we are happy to announce that we have returned to Cotton Candy for a much larger order for additional products. Many promotional companies order from the same vendors but it is rare to see the service that we were provided, even on a small order. I would recommend Samantha at Cotton Candy for anyone looking to purchase promotional materials for their business. Thank you Samantha for the exceptional experience.
Cotton candy is one of the best companies to get logoed merchandise for your company. Items are always what was promised when promised and of great quality. The customer service from Samantha and her team is top notch. She delivers nothing but the best and is always a phone call away when needed.
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