Coquitlam, Canada
465 North Rd
N/A
+1 6049333300
Wheelchair-accessible car parkWheelchair-accessible entrance
I have recently switched from Vancity to Scotiabank and I opened my account at this branch. I've had nothing but terrible experiences with Scotiabank. I deposited a bank draft alongside some cash on Feb 1st. I was told by the bank teller that the draft would be on hold for 5 business days. However, 200 would be available immediately. For the next 10 days (almost 8 full business days) my ENTIRE account balance was frozen. I had no access to my cash deposit or 200 from the hold on the draft. I had to come into the branch to ask what's going on, I have zero access to my money! The teller told me the previous teller made a mistake and fixed the issue. So I had no access to any of my money for 10 days due to a staff error. Being a brand new customer, I'm shocked something like this is possible. I called the branch manager and told my entire situation, asking for some sort of compensation for my troubles. She told me over the phone that she would look into it and call me back today. Needless to say, I never got a phone call back. Is this how new customers are treated? All of my money (including cash deposits frozen) and all you can say is \whoops sorry?
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Used this branch many times so speaking from experience, teller staff is not very friendly at all.. Often times very grumpy and dismissive of any humour or light hearted joking. I think the staff should take courses in being upbeat, just stood at a teller window and almost no words were exchanged. I really enjoy my banking institute on Kingsway where the staff has warm greetings and always good for a chat. Also did not get greeted at the front by staff upon entering the bank. Would rate 0 stars if I could
Shame I have to low rate a Scotiabank but others have mentioned the ATM issues and wanted to add that it isn't new. Real waste of time when the whole point of an ATM is supposed to be convenience. This location has had MAYBE one machine operable of the 2 for like the past year. Maybe longer I've lost track. I dont even bother going there anymore. Lost count how many times I wasted seeing if maybe it works...
1 out 2 ATM here is always out of order. The one ATM that does work(if you can call it that) is so slow it feels like it has a Pentium 1 processor. It also rejects 80% of my cheque deposits, how frustrating! Another time the machine wouldn't even accept cash deposits, I'm trying to give YOU the bank my hard earned money! Don't waste your time here if you want to deposit cheques. This ATM reports a 70% failure rate and 120% frustration rate. Fix your machines so you can take my money, how hard is that?
Came in for a bank draft with paperwork from the dealer with their company name and address. The sheet also contained some information on available warranty packages. The teller made the bank draft out to \NAME OF COMPANY WARRANTY PACKAGES.\ Seriously? Who is coming in for a bank draft on a warranty?
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Wheelchair-accessible car parkWheelchair-accessible entrance