Concord, Canada
188 Corstate Ave
N/A
+1 9056695415
If there’s a choice for negative star, it would have been given. Laundry list of bad experience includes: wrong measurements of the screen doors, took over ONE YEAR to wait for two services, the result was Sunrise blaming the house for crocked framing! Anyone has common construction knowledge knows doors do not open and close properly if the framing is crocked. How could the framing be crocked if the doors are sliding smoothly? Just the screens won’t fit? The list goes way way beyond this...All bad comments all over internet are true. If they miss your sales appointment, consider yourself lucky and do yourself a favour and move on. And the customer who raved about good service of Nat? He moved on after staying for three months or less. Good for him.
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Sunrise was doing work on a neighbouring property, that has lots of parking space, but instead parked their truck on the lawn in front of our house leaving ruts (warm wet winter day with soft ground). We emailed them about this and they completely ignored us, no response, no acknowledgement, no apology.
Run, run, run as fast as you can and don't turn your head back. You are the luckiest person if you did that. Will save you a lot of headache and frustration from the Sunrise windows team.
BEWARE: Do not give these guys your business. They have terrible customer service and you have to beg them to respond to your inquiry. I’ve had my windows installed five years ago and they didn’t change the window seals which caused a leak in my basement and as a result ended up in a mold issue. The glass on one of the patio doors cracked too on its own and I’ve called and emailed them 20 times and I kept getting passed around to different non responding individuals until I decided to hire someone else to deal with it. If it wasn’t because of my contractor picking these guys, I would have never gave them the business. Take your money elsewhere and don’t shop with these guys. They don’t back up their product and could care less about you after they are done with their job.
Nat B in service is fantastic ! So helpful! Past experience with Fabian , also great! Always willing to assist when needed .
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