Concord, Canada
82 Corstate Ave
N/A
+1 9057616554
DO NOT DEAL WITH THIS COMPANY! Our meter rental contract ends April 30/21 and we gave them 30 days written notice that they would not be renewing, because they would only renew at quadruple the price unless we changed equipment since they don't want to support our meter model anymore. The only alternatives offered were more expensive, at least doubling our current cost. We notified them we would not be renewing and they have said they would not accept our notice because we didn't give them 90 days, despite the fact that the contract term is set to end on the date we asked to cancel. They are trying to force us to extend the contract for another year for the massively increased price on a unit they don't want to support anymore. They have materially changed the contract without getting our approval and are illegally trying to force us to live with it. They only offered a payout that is equal to three years rental to make them go away and take their machine back. We have consulted our attorneys and they confirm this is illegal and they don't have a leg to stand on. We will be telling them to SUE US if they won't take their equipment back and close the COMPLETED contract. Would give zero stars if I could but google forces you to give at least one. I will be posting this review on every website available to save other people the grief of dealing with these crooks.
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Do not work with them.. You will get locked into a long term contract with a machine that is terribly expensive to repair. It's near robbery what they are doing. Be careful!! Terrible investment on our part that we made. We are stuck with 3 years contract on defective machine with no way to get out.. The repairs on the machine will cost almost a quarter value of what the whole term will cost!!! We have found cheaper alternatives to send mail and wont be dealing with them again. I would not want any other business to make the same mistakes we did..
Would give 0 stars if I could. Highly recommend not using this company for a postage machine. The customer service is very lacking. They do not pick up their phone because no one is working in the office, but rather are working from home. Phone calls do not get returned, and emails are ignored. We have been waiting a few weeks for a machine to even be shipped to us to start using. Do not use their services.
I will not give this company any star rating. They don't deserve one. They are THE WORST company to deal with. The customer service is terrible. They will hang up on you if they don't like your tone of voice. How is this company even allowed to stay in business! They renew contracts WITHOUT notifying you and then enforce it. When questioned about this they said if we wanted out of a contract that we did not even agree to we had to pay it out in one lump sum. How is this even legal? They were given written notice that we were NOT renewing with them after December and they went ahead and did it again. It took 5 months to get a return authorization number and continued to bill us for this period even after they admit in writing it was their fault they did not issue one to us. After finally receiving the return authorization, we shipped the machine back and now they claim they did not receive the postage machine back the was shipped by Canada Post and the delivery was confirmed! ...and are still billing us! We recently received the July 29/20 statement!!! Seriously, DO NOT deal with this company PS...apparently you have to give at least a 1 star rating to post a review. They even deserve it!
This place is awesome!!!! Their company is huge, and I really like their service!!! I give this place 5 stars
Their business practices are at best unethical and probably illegal. I have been trying to exit since 2016 and they still keep sending invoices to the stores for product rentals they no longer have in hopes they will get paid under the radar. Do not do business with these people directly or through a third party.
VERY POOR CUSTOMER SERVICE Will cancel the contract as soon as I can. DO NOT WORK WITH THEM. If possible I would give zero stars. I email the sales rep Radharani Rajaram , and all she did cancelled my email, I guess she does not know that I get notification when someone reads or cancel the email I sent .
How does this company exist? I signed up for the postage program and received a postal machine in Jan. 2019. However, they were not able to connect the mailing equipment to my network at my office. I therefore returned it over a year ago. I continue to receive invoices for over 300 for services that were not used. I have left several messages with no return calls. I finally left a message stating that I wanted to purchase a new machine and use there mailing program. I received a call the next, (go figure),. I explained to the representative my issue and she stated she would look at my account and get back to me that day or the next. Of course, they did not. I have since left another message, with no expectation of a call back. This company is a scam!!!!
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