Woodbridge, Canada
100 Conair Pkwy
N/A
+1 9052654500
Bought a replacement part on October 12, called customer service on October 26 to pick up the part since it wasn't shipped. Was advised by Customer Service that I can pick it up since it's taking such a long time to ship. Arrive to the location to pick up my online order, was told that I can't do it since it's on a skid waiting to be shipped. Was promised that the product will be shipped by Canada Post on October 26. Receive an e-mail stating that my product is shipped, check the tracking number and only label was created. October 27 no change in tracking item, Canada Post still hasn't picked it up and only the shipping label is created. If you are looking for support for your Products which you purchase from CuisinArt then look else where. This is the last CuisinArt product I will buy.
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Ugghh...should have read the reviews. Customer service is a joke, good luck in getting a return on a faulty product.
We have purchased cutting blade MG-100BL from Cusinart Canada. I ended up getting part that would not fit my meat grinder. Cusinart Canada sells two different cutting blades with the same part number. The one I ordered did not have an image. Conair Cunsumer service is horrible. They are not technical enough to see the problem.
We have had two defective kettles from Cusinart Canada. The first kettle replacement was defective and we requested a replacement [our third kettle in 3 years from them]. I was told to cut the power cord and mail in the piece to Conair. I did so but it was going to cost over 17 to mail the plug and no shipping label was provided. I emailed Conair and they said instead to do a Zoom meeting to prove that I had cut the kettle power cord. I waited on Zoom for Conair to start the meeting for about 20 minutes, sent them an email too. No response. Terrible terrible service. I have requested that a supervisor call me. I also wrote to Conair that they were very mistrustful of their customers with this process. They had told me to mail the severed power cord in to them. They then said to do the Zoom meeting on line. I've tried both, still waiting for a satisfactory outcome. If 0 stars was an option I would award that.
If I could leave 0 stars, I would. Horrible Customer Service. Called in to track my replacement from two weeks ago. Rep told me to call the US Conair as they had my file open....(which doesn't make sense). Tried to speak, but was interrupted and she raised her voice as she spoke. I asked to speak to a manager and asked \why are you raising your voice?\ and she HUNG UP on me. Called the next day to report the call. Was told by another rep to just let it go because he cannot do anything. I was then told to email the general support email...I asked is someone going to take this seriously and he just replied \okay...okay...okay\ and \thanks for calling Conair\. This is ridiculous and not just one rep. Beware
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