Comber, Canada
7035 Industrial Dr
N/A
+1 8004526097
it was a pleasure working with Great Northern Insulation starting with Mike A. coming to quote and talking me thru the process. Sandy was great to work with for scheduling and kept me informed. Then there was the team of Al & Joe that did a excellent job from prep to finish, and cleaning up. I will definitely be using Great Northern Insulation again in the future.
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We had a horrible experience with Great Northern. After poor service on a couple of our new builds (including not insulating windows) we held off one of our invoices on a job until complete. After being told it was going to get taken care of, the sales rep called us to tell us they had changed their mind because the building inspector had passed the insulation (the windows missed were 15 feet up in a 2 storey great room). We had provided pictures of the missing insulation. After explaining to their accounting department that we were paying 4 of the 5 invoices (leaving the invoice with window insulation unpaid until complete) we get a letter in the mail a couple days later telling us that they've put a construction lien on our home. And in order to discharge the lien they also require a 700 \lien fee\. After more conversation with their accounting department they finally agreed to complete the work properly but refused to remove the fraudulent lien fee. After having discussed this with many of our other trades and other builders in the area. We've come to learn that others have also had many issues with this company. This all started to happen after we had told our Great Northern sales rep that we wouldn't be using them on our next project. The fraudulent lien fee happened days later. We won't be using them again. And we caution other builders on the same.
Great, quick professional service. Keegan and Janko very friendly.
Phil and Bill completed our attic insulation upgrade yesterday to our full satisfaction. All the steps and actions were explained in details. Both were professional and customer service oriented and the job completion clean up was thorough and complete.
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