Burlington, Canada
950 Syscon Rd
N/A
+1 9053335343
Wheelchair-accessible entrance
Yesterday I was contacted by a representative \Elizabeth\ and was treated wonderfully and given information and assistance above and beyond. I now have the services I need at a reasonable cost due to the suggestions of the representative. I highly recommend Cogeco and their Customer Service Agent \Elizabeth\.
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Recently I switched to Cogeco for my internet service. The technician that came to my house to do the installation broke a junction box at the entrance of my house and left all the wires exposed. I called the next day to request this issue to be fixed and I was told that a ticket was cre and a technician was coming to fix it on the following week. I called on the indicated date to ensure they were coming, and although they told me that it was scheduled and the technician was coming, no one showed up. I have been calling many more times and when I got an answer they told me that the technician was rescheduled for the following week. Again, no one showed up. I am very disappointed and concerned about the risk of a short circuit and even a fire as there has been too much rain lately and the wires and connections are exposed. This of course is also impacting the quality of the internet as the speed is not the same as when it was installed. Although I have tried to escalate this within Cogeco, the people who anwers the calls say that there is no process in place for a customer to do so. Update. After three weeks of insisting, the broken box was finally replaced.
I had the absolutely the BEST representative that helped me today. If I was having a serious problem . She would be the one to request. It was so easy talking to & understanding her. It Was AWESOME. Thanks to that person !!
This is a fantastic service provider for internet and phone. They are helpful and patient in understanding my personal situation and make it easy to make arrangements that work best for me.
My experience with Cogeco has been very gratifying, accurate, speedy, considerate, polite and I would absolutely recommend them. I have dealt with two other large companies over the years. No one looks after their customers better than Cogeco
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