Halifax, Canada
6140 Young St
N/A
+1 9024535386
Toilets
Wheelchair-accessible toilet
I have very bad experience from Clydes medical practice. I called today to get my blood report. The front desk staff said that we can't provide until doctor review them. I said it's been 3 Weeks already but I haven't received any call from doctor. I need the report ASAP and I can't wait till Doctor review it. Doctor earlier mentioned we can give blood report to you whenever you want. I told the staff that revert in written and then I will do the next step. They don't even have email address in their system. I am not at all happy.
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I have not actually been inside this practice since Dr Lani moved his practice here due to covid. but I have had great service from Dr Lani himself each time I've had a phone appointment. He's obviously very busy but I never feel rushed to get off the phone, he's always very kind and quick to send me for blood work or other investigative appointments.
Didn't provide instructions on how to get blood work done during COVID or send me a requisition form and was impossible to reach for nearly 2 months. When I was finally able to get through the doctor (Dr. Segun) was rude and told me he wasn't going to be prescribing my medication I've been taking for over 3 years because I didn't get a blood test. When I told him that wasn't appropriate he went on a long winded rant about how if I had really cared I would have went to the clinic in person without an appointment as if their operating hours aren't during typical work hours and assuming I live close by.
We have always received great medical care from Dr. Laniyi Ogunsanya. He carefully attends to every concern we have during our appointments and refers us to professional specialists when necessary. We are satisfied and happy we found a doctor that we are comfortable sharing our medical concerns with.
Dr. Segun is outstandingly unprofessional. -Calls an hour late and then demands hat you make another appointment as he is running out of time. Accepts dealing with only one issue at the time. He applies this policy for short in-person appointment at his clinic. Why this also applies to phone appointments is a mystery. Unless this enables him to bills more people more often. He assured me that he was faxing my prescription to the pharmacy, but it was never received. I went to his clinic in-person (generally, no-one picks up the phone) and explained the problem to the secretary, who left a message for him. One month later, the prescription has still not been received by the pharmacy. I was told that "we noticed that the fax has not been working properly for the last three weeks". Why would a medical clinic not deal with an issue that directly affects their patients is beyond my understanding.Especially when the above mentioned pharmacy is located in the superstore right across the street. Unless of course, you just don't give a &!t.
Incredibly unhelpful and was really snappy on the phone. Unpleasant.
Terrible service, but what can you do? The first time I tried to get a prescription refill they "forgot" to send it to the pharmacy. The second time, Dr. Segan was scheduled to call me during a specific timeframe to renew my prescription - He never called, and I could not get in touch with his office at all to speak to a human about the delay - "Mailbox full, call back later". I ended up going straight to my pharmacist to refill my prescriptions. Walk in clinic service at Family Focus is better than my "family doctor" so far...
you can not reach the Office number at all.
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