Kitchener, Canada
235 Ardelt Ave #2b
N/A
+15198043374
If I could rate something a 0, I most likely would for this company, their entire system is garbage! As a student how am I supposed to use the internet when the service goes down every 10 minutes?! Not to mention the customer service, which, while they are polite, are utterly useless. Using my own router connected to the Ethernet has even yielded problems. I've asked service to come in at specific times twice to check the Ethernet port, both times the dispatch said it wouldn't be a problem and both times they never show up. I'm a generally patient person, but we all have limits. When they finally do show it's because I emailed to ask what the hell is going on, I'm not home and they don't even check what I've asked them to service in the first place and customer services proceed to tell me everything's look okay!!! That was days ago, I'm now still trying to contact the service to come back in and check it properly, and I'm not getting any replies. I can't believe I pay for this stuff as part of my rent!
like
absolutely horrible connection and customer service. I took 2 hours of my morning waiting for a technician to come by and no one did. the connection is terrible and building owners need to stop being cheap with internet providers. learned my lesson, getting my own internet provider.
Wifi is so bad that it makes eduroam look like the fastest internet out there Also doesn't fix the internet when it has been down for more than 24 hrs.
EDIT: Jeff Zettler claims their services have improved, total lies. I'm unfortunate enough to be in TriCity's grasp and can assure it's as bad as it's always been; totally pathetic. Tried calling support, no answer. Tried calling their head office, no answer. I've spent more time using Eduroam on campus than this terrible service. If your building uses Tricity TERMINATE YOUR LEASE ASAP, the issues will never be resolved.
Constant outages, disconnects, and slow. If you happen to be the unlucky one who lives in a building that uses Tri City Wifi, you can only browse the interent probably 30 min at a time. Good luck using spotify, netflix, or youtube.
Cloudmywifi is not an ISP. It is a network management system. There were issues with the initial firmware causing the wifi to stop working but have been resolved in the latest firmware
Terrible wifi, constant high ping, periodic down times lasting from 10 to a few hours, never had internet like this before.
Giviving 1 start because 0 is not an option! Worst service out there!
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