Chilliwack, Canada
Cottonwood Mall, 45585 Luckakuck Way
N/A
+1 6048242919
The people running the store are fine. The 8.00 cleaning fee is ridiculous. It's something they should have already been doing, but now cause of Covid we have to pay extra. That's ok I paid. My real frustration is that I ordered glasses December 10, 2020, and have yet to receive them. I have called 3 times to only get told \Sorry not yet\, without any further information as to why it's taking so long. Updating customers of delays is a good policy to have!! Can I please get my glasses? I would cancel them, but the orders already processed through my insurance company, and the glasses are paid for. Won't be buying from you again!!!
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looking for new eye dr and place to buy glasses for my two kids, read through the comments and reviews, top seven or so are low star and negative, I'll pass on giving my business to Vision's ....moving on to the next eye dr. and eye glass store on the list .... thank you other reviewers for your reviews ... my decision is directly related to your time spent in posting your reviews ....
The customer service isn't terrible, but more put off by the 8 dollar fee(its the principle) when having an appointment just so they can make sure show room is clean for the next customer. Just a money gouge for cleanup that they should be responsible for. We wear masks, hand sanitize numerous times just to be in the store, which entrance isn't even feasible without an appt, so I'm thinking safety first is #1 for all. Precautions are great during covid, but me paying you to clean a store when honesty, you seem to have enough time on your hands to do it yourself without our extra expense. Just puts me and others off especially in such a time of uncertainty and fixed finances. Something to think about.
Bought my frames less than six months ago but had the glasses done at my eye doctor’s. The frames are losing all their finish. They say there is no warranty because someone else made the glasses. I was not told that at the time. Before that, I had put them on hold and they lost the order and had no record of it. Unfriendly staff with no desire to help at all. Were great when I was buying something. Would give no stars if I could
Candice was more than happy to help repair sunglasses I brought in that had a nut missing. Finding the right tool and just the right nut the store had on hand was a challenge but she didn't mind helping out. I had purchased a quality pair of sunglasses in July with Candice's expert help, so I felt confident if anyone could repair this other pair of sunglasses she was the person. All done at no charge! Thank you very much and I will keep recommending your location to anyone in need of vision products and services. Sincerely, Pat :)
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