Cassidy, Canada
13331 Simpson Rd
N/A
+1 7787440422
My move started with a comedy of errors. The company stood behind their product and made every effort to make things right! They did not rest until I was satisfied. They were so professional, friendly and understanding. I would recommend them any day. Ten out of Ten!
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The driver was super friendly!! He drove amazing and had the box in within 2 minutes. It was a tight space but he had no problems. He was friendly and happy. Was a great experience for us!
Service and delivery and pick up was perfect. However I have a problem with the charges billed (delivery of container of 700.00) almost 2 month in advance. If I would have been told that it was the policy of big Steelbox to Bill in advance I would have waited until a few days prior of the service required. When I complained the agent and the supervisor on my call back defended the practice and felt it was perfectly fine and it was up to the customer to know and no explanation was needed. I found the customer service and the attitude of the agents was terrible. I would have thought at least one would have suggested a change would be in order. I was told it was my fault and not bigsteelbox. Just terrible customer service. I felt my business was not even wanted. Will never ever use them again.
Delivered and removed on schedule, accounting done quickly and solved a temporary storage problem effectively!
I had a great experience with the services and the people that work at BSB. Getting a quote was quick and easy. The driver was amazing at both the drop-offs and pick-ups. I had a bit of a paperwork mix up, but it got resolved very promptly. During a difficult time like a move, having the big steel box really helped alleviate stress for my wife and I. I recommend this service. Having 2 weeks to load and 2 weeks to offload didn't feel nearly as rushed as doing it all over a weekend. It was awesome offloading on my own time.
We found them to be very efficient, personable, accommodating and the overall service was great.
So I have never used this company but thought I would at least post my interactions with one of their drivers. Was a warm day today so I stopped at a corner store on the way home from picking up my kids from school to treat them to a slushy. Out of the kindness of his heart a gentleman paid for my kids slushies. What prompted it I'll probably never know, but thank you you helped make my kids day.
The service was excellent and they showed up when they said they would. The value was well worth it.
Deli
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