London, Canada
1056 Brydges St
N/A
+1 5196599301
Toilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
The staff and service made for a wonderful experience! They made everything easy from outlining repairs needed, setting up a rental car and did an amazing job with the repairs. I would highly recommend them!
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I am satisfied with the work they did on my Chev Cruze
I would never take an insurance job anywhere else anymore. They just don’t miss. They hit everything detail. If your communication is good with them, the process is flawless. You get a clean car back, with details hit that you didn’t think they could fix, let alone would. Even if they need to call a body guy out to help you... they’re nice guys. Which is unheard of in this industry. Hopefully I don’t have to use them often, or again. But I would not recommend another dealership for insurance repairs on your car.
Estimated damage to the front end of my mint '92 Prelude was 2700.00. It took over two weeks to repair and here's what I discovered when told the car was ready. Instead of individual part replacing, Carstar cut the integrated frame and welded an entire front end from a similar model, including a different engine and transmission from a wrecker. Front turn signals were orange instead of white out and I was not contacted. The AC did not work at all and body seams and gap fit were poor. They inferred the AC may not have been working prior. Jeez. I've had several dealings over the years at the Hyde Park rd location and they are excellent there.
Quote was outlandish, I was quoted at 2684.53. After looking at the quote in detail I noticed that there was a charge for sheet metal at over 1000. I am not sure where they get the metal but I was able to source automotive sheet metal for 80 at Canadian Tire. I am no auto body expert but I don't see how sheet metal would cost the amount being quoted, I understand the concept of mark up but this is ridiculous. My suspicions were verified when talking to another company. Took my business another place and they charged me 1216.33, pretty much the same amount minus that outlandish charge for sheet metal. Edit - Thank you for the reply and I apologise I did over estimate my numbers (it was from back in January) but not the difference in cost. It was 2684.53 vs 1216.33 not 3600 vs 2200 (I have corrected that above). Still over 1000 in saving going some where else. I have attached the two estimates.
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