North York, Canada
491 Lawrence Ave W LL2
N/A
+14167819375
I was extremely impressed and happy with the service I like the treatment there and the way people treat you in this Clinic with respect and dignity. Yes the lady Sadia was amazing taking me in and dealing to help me with my ultrasound. She made me feel welcomed with a lot of respect and I found her very educated with good bedside manners. The staff are amazing there and very caring and adjusted. im happy they were to take my concerns and help me. I'm thanking the stuff for everything.
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On September 19th at 9am I called to enquire about an ultrasound and x-ray requisition from my doctor. The receptionist; a monotone, younger sounding female very unenthusiastically answered the phone with a tired, memorized \greeting\. It was immediately obvious she did not want to be working on a Saturday morning... She made it known when her priority became telling me the location does not do ultrasound appointments (contrary to the truth) rather than focusing on helping me book two appointments with their clinic. This phone call resulted in a very unpleasant interaction with someone representing Carmit Dignostic Imaging - full of attitude and unhelpful. Shortly after, I called a different clinic with a receptionist who was extremely pleasant, respectful, professional and accommodating to their patients needs. She invited me in same day, was able to answer my questions and I got both of my doctor referrals done within an hour (excellence health care ltd for those wondering). My review is strictly based on my experience with the receptionist at Carmit Dignostic Imaging. Through my experience; the receptionist is a strong representation of the clinic as they are the first face and voice we see or hear. I believe with a strong need for jobs in canada, specifically in Toronto ... this female would be better suited elsewhere, perhaps behind the scenes rather than the first impression patients get when considering Carmit Dignostic Imaging. Horrible over the phone etiquette leaving patients with unanswered questions and a bad taste in their mouth. Look elsewhere if you can!
On Oct 7th I went for X-rays and ultrasounds. From the moment I walked into Carmit Diagnostic Imaging to the moment I left the staff were very nice and delivered excellent service. I was nervous during my appointment and they helped keep me calm. Today when I contacted Carmit Diagnostic Imaging in regards to a report to be sent to my doctor, they faxed it over very efficiently. I will definitely recommend Carmit Diagnostic Imaging to others.
I didn't have an appointment but they took me within 15 minutes. They were professional and courteous. They did the shop quickly.
Thank Dr Ban! , Great service. very please with your examination and your explanation. Jeeman
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