Edmonton, Canada
5124 122 St NW
N/A
+17804378818
The worst receptionist ever! She does not know how to do her job properly at all. She kept me waiting in a room for almost 2 hours. I asked her why is it taking so long and the answer was because the doctor has appointments!!! If the doctor has appointments then why did you make me wait in a room for 2 hours... you could just say we’re booked !!! Worst ever receptionist I’ve ever encountered in my life!
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Staff here are awesome they always go out of their way to help me and they remember me when I come in. They are pleasant and friendly and I trust them all and I have been coming here for years. I always know I will be taken care of when I come in.
I am writing you to comment on a great experience and help that I received from one of your Medical assistant at the front desk. The day of my visit was 10/07/19, Monday early morning, 9am. Her name is Wish (I hope that I spell this properly). As a person who work in customer service myself and have high expectation, not very often I am highly impressed with care that I get. I do not visit your clinic very often, needed more information about different things and results that I got that morning. Wish was extremely patient and empathetic, explained to me every detail, process, what I can expect, how and where to follow up. She made sure that I am comfortable with every new information, that I know what to do and where to go. She made me feel comfortable to ask her questions, didn't rush me at all and made me feel that I am important to your clinic and that you care about my health. Wish has to be recognize for her exceptional service, knowing to meet expectations of different patients and making your clinic place to be recommended and to go to.
I have been coming here for over 4 years, and it has always been a pleasant experience. First off, the ladies at the front have always been more than helpful. I go for a monthly blood pressure check, and they are more than happy to do it. I have always been able to book an appointment when needed, and have always enjoyed coming here anytime I need a doctor. Highly recommended!
I have been coming to this clinic for years now and I have found the staff to be helpful and quite polite. The wait times with appointments are also very reasonable and you don't have to wait too long before you are seen. The facility itself is well taken care of and having a pharmacy next door is also a plus. Lastly, Dr Roettger is an amazing physician who listens to his patients and works with them to make care plans. I highly recommend to have him as your family physician.
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