London, Canada
177 Exeter Rd
N/A
+15196521888
I bought a counter top for my bathroom from them and installed by my handiman. Very happy with the installation but not the quality of the product. I live alone so just me using it. The problem is it shows even water stains and the surface becomes sticky. I must clean it every day and still it shows marks. The 30-year-old one I replaced it with was in better shape. I have emailed them and received no reply plus their web site is out-of-date and their phone number has changed. I would definitely not recommend this company.
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I would give them a minus score if I could. We used to deal with Canadian Custom a bunch, years ago, when the company was owned by the dad, Geoff. Now that the son is running the show, the company has gone way downhill. We went in for a quote. We showed up during their open hours 3 times before actually being able to get in the door. They said that they were open, their summer hours were posted on the door, and the doors were locked. We tried calling several times to make sure that they were actually open, and there was never an answer. The 4th time was the final try, and to our surprise, they were actually open. The current owner, Andrew, was the one helping us with the quote. Our measurements were pretty accurate, but we wanted to double check before ordering, so we took the quote and went home. Our total was 537.88. When we got home we decided to make a couple changes that would drop the price a bit but make it more esthetically pleasing, so when we went back, the mom, or previous owner's wife, wanted to rewrite the quote. Her total came to 754.84, even with removing the 45 degree angle which would have cost extra. When I commented on how that is a big difference in price, she went to find Andrew to see what happened and why his quote was so far off. He came out and started yelling at her, right in front of us. His words were \So I made a math error!\ We were told that they would not honour the original quote or even budge on the price of the second quote. Apparently they don't understand what a quote is. I will never buy from them again.
I have been dealing with Canadian Custom Countertops for 15 plus years. Family business that son Andrew has now taken over. Great work, honest and fair prices. Great to deal with.
Totally awesome great workmanship good prices cool people
Great place for service and work manship
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