Vancouver, Canada
2382 Kingsway #101
N/A
+1 6047340242
worst service ever. Scam! told me they fixed the camera but did nothing. Charged 300. DO NOT RECOMMEND
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Took in a sigma flash unit with a broken hot shoe mount, paid 45 for a “diagnosis” from the technician even though I already knew which part I needed replaced. Waited nearly 3 weeks for a quote, and finally they told me it would be an additional 150 plus shipping for the single small part to be replaced (on a flash purchased for 100). Picked up the flash and they refused to return the 45 I already paid. Steer clear of Camtex.
I took a non-responsive lens in to be diagnosed. They happily suggested, no problem, \this is what we do!\ They kept it for over two weeks without responding, then eventually told me they would need more time to look for parts and asked for me to wait. Three more weeks went by with no response. When I eventually got a hold of them again, they said they cannot provide any further information, beyond \it's an aperture issue\ and suggested that the repair \labour fees\ would be nearly the purchase price of the lens but would not guarantee a fix. They refused to offer any form of a refund for the 100 diagnostic fee (and became utterly irate at such a suggestion). Incredibly unprofessional, zero-value service. I see now that others have had the same experience I had. It's pretty sad to know places like this take advantage of people in such a universal way. Would rate less than one star, if possible. Buyer beware - this place is a money pit.
Brought camera to shop for common shutter jam repair. Once repair job was complete was given the price for work which was verbally agreed to. At pick up, charges an additional 100 and would not honor quoted price... Overall, would not recommend.
Costumer service is none existent. The guy talking to me on the phone said it’s not important to them because they have plenty of business. That said I brought in a Nikon for cosmetic repairs on the body. Cost 60 for an estimate and they came back with 600 to get the work done. I figured that way to much and didn’t get any work done. I can’t comment on their quality of work so my review 100 percent based on their garbage customer service.
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