Cambridge, Canada
115 Saltsman Dr Building A
$$
+12263170760
N/A
The absolute worst service. We have had issues with ADT since the day it was installed. Our camera doesn't detect people half the time, we have had a few instances of intruders stealing stuff from our backyard and the camera (which is set up to detect that area) doesn't catch it. Additionally, their cameras are not in 'real time' therefore if somebody steals your package off your porch, you won't know until at least 3 minutes later (a little too late). We are currently in the process of moving and ADT said our only option is to cancel and pay a ridiculous amount, or transfer our services and re-sign a 3-year contract. We feel being \locked\ into a contract that wasn't clearly explained from the beginning isn't right. Overall, would NOT recommend ADT. Terrible customer service, terrible products. If I could rate 0 stars, I would.
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Great for all you security needs best prices, friendly
I have been trying to upgrade my services for a few months now and continue to get the runaround from the Cambridge office. It took awhile for them to finally call me back. Once I did get in touch with the sales representative, he was very friendly however he appears to be unreliable. The sales rep randomly showed up at my house on a Saturday and luckily, I happened to be home. Would have far preferred a scheduled appointment. We discussed what we were looking for and he left stating I would have a quote within the next couple of days. Over a week has now passed and I have followed up twice now and still do not have the quote or a timeline for upgrading my services. My first contact with ADT was two months ago on this subject and I am no closer to a resolution now than I was then. This is a very easy transaction for them so I don't understand why this is dragging on to the point where I am forced to leave a negative review. I have been with them for over 3 years but will be cancelling my services and moving to another company with a higher service standard.
ADT continued to withdraw money from my account after I terminated my contact, despite me paying the two months notice fees in full. They agreed that they took the money without my consent and are in owing to me, however over the last 10 Months and eight phone calls I have been told the money is being returned by cheque and it never arrives. I have confirmed the address three times. They say that they can't return it to MasterCard because the file is closed but they still have my name, number, address, and security code on file. They had no issue taking money from my card with the account closed but will not return it. It is nothing short of robbery! Also, while I had service my alarm panel sounded without being triggered and went on hour hours. They told me they would send a technician the next week! The alarm was blaring in my home. Their only solution provided was to instruct me over the phone to dismantle the system with a screw driver and knife.
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