Calgary, Canada
3304 47 Ave SE
N/A
+1 4032480777
JUST AN OLD \OBVIOUS\ CUSTOMER UPDATING HIS PICTURES OF THE CORRESPONDENCE WE''VE HAD OVER THE YEARS SINCE YOU DENY MY EXISTENCE AND YOU WILL NEVER HAVE MY BUSINESS AGAIN AND I SHALL SPREAD THE WORD. Moved a hot tub from our house and took the old cover to discard. Found out later that they switched the cover and told the person receiving it that it was the better of the two. The cover they kept was 3 months old and had a professionally repaired rip on the inside. The cover they left was capsized, discoloured, and took in moisture. When confronted they said they would deal with the person that received it, followed up that they came to a resolution with the receiver. Found out their resolution was that they didn't have the cover any longer. I can bet they sold it and made a nice profit. We were repeat customers but now will not use them again.
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It seems like this guys and company try to frame customers review and complaints as scam. Then I will leave my name along with evidence that I used their service instead of my wife's name. Folks please look into picture of invoice that posted about how much I spent for part and not willing to repair the defective product that is still under the warranty with unreasonable and nonsense reason. Folks, I strongly advise that you don’t take this guy’s service. Not only the cost for hot tub service is more expensive than other local hot tub services but also service that they are offering is not kind and reasonable. I had this company install new main board spending 1,001, which is way more expensive than other places, and few months later it is broken but it was under the warranty. So I asked them to come over to repair but they said that no one is available just wait for 5 days in this wintertime, which causes freezing the pipe and hot tub. Moreover, they said that they will charge call out fee 149 labor cost part fee additionally although I am going through inconvenience with defective product they provided. To make worse, they said that warranty is not effective because other technician opened hot tub. He said like if you have any problem, you should have contacted us. What? Since they put the main board, do I have to have only this company repair any issue with hot tub despite high cost of service charge? How can I know if it is problem about electrical issue or heater or main board. That is why I had better and cheaper hot tub technician look into and he found that it is issue with mainboard. They are only trying to take money from customer not knowing what integrity is.
Our 1st hot tub and we couldn't be happier! We were also very pleased with how fast you were able to deliver and set up our new hot tub since we purchased it on a Thursday and you guys had it up and running that weekend! Thanks again for everything, we would highly recommend you!
Great experience! Cheaper, better quality, and faster than everyone in the area. No hassle delivery with very friendly and effective crew. Will be continuing through them for my future homes!
We had a leaky jetted tub pump and we call for service Western Tub and Pool and two technicians arrived to our home to find a lousy builder inspection and 1FT by 1 FT opening and no room to work on the pump. But they managed to remove the faulty pump and after they rebuild it in shop in the next day we had a working tub. Good PR and we recommend this company for the nice work .
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