Calgary, Canada
868 16 Ave SW
N/A
+1 4032451373
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I have been a frequent customer at West Elm until of recent. I am not one to take time and post bad reviews unless it has impacted me negatively to the core. Unfortunately my experience here was so severe that it not only violated and threatened my financial privacy and trust in the company it also taught me what lengths some companies would do to increase their revenue. Let me begin by saying that if it wasn't for RBC investigating, verifying and helping me on my behalf, West Elm would have gotten away with over 4000 taken from my CC that was fraudulently used without my consent!!!! The one star is for the managers (Kristina & Stephanie) that tried everything they could to escalate and help get some answers from the Support Supervisor Janeen Maxwell. It took me a month of repeated calls and an email to Janeen that she came up with a FAKE reason why they charged my CC. She had said that I was refunded twice for an outdoor sectional I bought last year; to which it arrived 4 months late, broken and parts that came piece by piece. To add insult to injury, I had no choice but to return the sectional immediately after the last piece arrived broken. It is a utter complete shame West Elm is biting the hand that feeds them, especially in a time where a Global Pandemic is adversely affecting everyone financially, psychologically & emotionally. I am leaving this review today to not only inform the public but to hopefully make sure that this doesn't happen again to an innocent hard working individual.
like
Good selection of kitchen decor stuff. Prices are all over. Some stuff I would consider very inexpensive. Other stuff over priced. But mostly it’s appropriate. Lost a star because the staff are totally hit and miss for helpfulness. Some make it clear they don’t have time to help. Some are super helpful and others are in between. HINT: they often have local artisans selling their wares at the front of the store. It’s interesting to see what’s in
Worst experience in a store EVER. We were looking for a couch. One of the staff let us know they had a model that had just been returned (the lady didn’t love the colour) and was 1000 less then regular price. They took us into the back and the couch was wrapped up in plastic wrap. They said it was in perfect condition. It was literally just dropped off and then the next day picked up again. So we paid 1300 instead of 2300 and bought the couch. When we got the couch delivered after an hour we noticed something was wrong. We actually discovered the whole wooden frame was completely snapped in half right down the middle. The couch looked like a “V” We called to have the couch removed and our money refunded, but they refused since it was “a sale item” We pleaded our case that the staff promised it was perfect (even though they refused to unwrap to show us) Instead we waited weeks for a repairman to come to “fix” the problem. He added some reinforcement and an extra ugly plastic leg under the break. This caused all the other wood legs to not touch the ground. I argued with him this was not ok, but he assured me it would settle. A month later it did not settle. He came back to fix it again and put another ugly small plastic leg in. I guess this was the best we were going to get. A few month after that the added plastic leg’s screws just stripped out and the leg fell off. I had to try and patch up and fix the couch myself properly. Worst retail experience ever. Would NEVER go back.
Very bad transaction left a sour taste when set and done. From delivery to returns to refunds ...the whole thing was bad. Use to be a regular customer here but... won't go back. On the bright side there's one employee that cared and helped resolve the issues. Krizstina. Thank you for trying hard!
The store has excellent variety and great customer service. I strongly recommend you to browse the entire store, they have lots of options that could inspire you when bringing a touch of good taste to your home!
Deli
The best companies in the category 'Deli'